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Premium skipping and pausing on its own on iPhone 6 and iPhone 5

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Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Bkeith1988
Newbie
‎2016-12-01 01:47 PM
For the past few weeks I've been experiencing very poor music quality on my premium subscription on both my iPhone 5 and 6. When I am connected to wifi and when using my data, the music skips and pauses on it's own. I am considering cancelling my subscription due to this. Please advise.
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Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Hubo
Rock Star 16
Rock Star 16
‎2016-12-01 03:13 PM

Hey there! Welcome to the community!

 

Here are some quick troubleshooting steps you could take a look at: Music_Wont_play_iPhone_twitter_supportsite.png

Let me know how it works out!

Have a nice day! 🙂

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5 - Status changed to: Need more info

Hubo
Rock Star 16
Rock Star 16
‎2016-12-01 04:10 PM
 
HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Melody
Community Manager
Community Manager
‎2016-12-08 11:44 AM

Hey @Bkeith1988!

 

We hope you're well 🙂

How are you getting on, is your Spotify still misbehaving?

If so, keep us in the loop.

We'd be happy to see what we can suggest.

 

If we've not heard back in around 24 hours, we'll close this one up.

 

Thanks, and have a lovely day 🙂

 

/M

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