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Premium skipping and pausing on its own on iPhone 6 and iPhone 5

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Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Newbie
For the past few weeks I've been experiencing very poor music quality on my premium subscription on both my iPhone 5 and 6. When I am connected to wifi and when using my data, the music skips and pauses on it's own. I am considering cancelling my subscription due to this. Please advise.
3 Replies

Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Rock Star 16
Rock Star 16

Hey there! Welcome to the community!

 

Here are some quick troubleshooting steps you could take a look at: Music_Wont_play_iPhone_twitter_supportsite.png

Let me know how it works out!

Have a nice day! 🙂

HuboRock Star 16
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Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5 - Status changed to: Need more info

Rock Star 16
Rock Star 16
 
HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Community Manager
Community Manager

Hey @Bkeith1988!

 

We hope you're well 🙂

How are you getting on, is your Spotify still misbehaving?

If so, keep us in the loop.

We'd be happy to see what we can suggest.

 

If we've not heard back in around 24 hours, we'll close this one up.

 

Thanks, and have a lovely day 🙂

 

/M

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