Lineup Signup
Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon.
To post a new question or issue, please go here: Desktop (Windows), Desktop (Mac), Desktop (Linux), Web Player.

Problem local files playlist

Reply

Re: Problem local files playlist - Status changed to: Need more info

Moderator
Moderator

Hey there folks,

 

Thanks for your reports regarding troubles with the Local Files.

 

It looks like there are a couple different issues in this thread. So we can look into this, could you let us know some additional details, for example:

  • The devices you're having troubles with
  • The OS version of your devices
  • The exact version of the Spotify app on each device affected
  • A brief description of the issue
  • Does this persist if you add your local files in a new playlist on your mobile device?

We'd also suggest making sure to:

  • That you're following the steps in this Spotify Answer when adding your Local Files.
  • You've made sure that your Local Files are supported. You can find a list here.
  • Remove any offline devices listed here and then try a clean reinstall of the app on all your devices by following the steps here
  • Try toggling off Hardware Acceleration (on the Desktop app, three dot menu > View > Hardware Acceleration).
  • Try adding your Local Files over a different network connection to see if the issue persists. 
  • Your devices are all up to speed with any firmware or driver software updates. If you see any pending updates, make sure to install them, then try restarting your devices to see if that does the trick.

We'll be keeping an eye out for your replies, thanks!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Problem local files playlist

Moderator
Moderator

Hey folks,

 

We haven't heard from you in a while! As a result, we're going to move this thread back to the help boards.

 

If you're still experiencing this issue, make sure to open a new thread and we'll get back to you there.

 

Thanks!

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: Problem local files playlist

cHDMmFRE
Casual Listener
SUGGESTED POSTS