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Problem scrobbling to last f,

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Re: Problem scrobbling to last f,

Spotify
Spotify

Hi! @billyrush - Have you successfully managed to scrobble on the desktop app or through another device? Were you connected to Last FM via the web player before the update? Keep us posted.

 

@el_pinta, thanks for the update. Just to check, are you on the latest version of the web player? Can you scrobble on the web player through a different browser without any hiccups?

 

@helmespc and @ephipdere, thanks for the further info!

 

We’d recommend logging into Last.fm via the desktop app, too. Let us know how it goes.

 

/T

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Re: Problem scrobbling to last f,

Regular

Hi Jack, i think i'm on the latest version of the web player, but i'm not completely sure. How can i check it? I've tried to scrobble on Edge and seems to me that it works better than on Chrome.

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Re: Problem scrobbling to last f,

Music Fan
@JackS Thank you for responding. I'm able to scrobble on the desktop app. Last week, I was able to scrobble using the Internet Explorer web player, but I'm not able to today (by the way, the IE web player isn't updated, at least on my work PC). I was able to scrobble via the Chrome web player before the update.
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Re: Problem scrobbling to last f,

Regular

Same problem here.

 

Using the web player on a Chromebook, so evidently Chrome is the only option for me. As others have noted, the scrobbling feature has been removed from the web player and the Chrome extension doesn't pick up the tracks anymore.

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Re: Problem scrobbling to last f,

Casual Listener

same problem:

  • chrome user
  • was logged into my last.fm account and scrobbling fine before update, haven't been able to get it to work (even with the chrome extension) since.
  • I'm a subscriber, I'm not sure if that effects it at all but I saw that some people were commenting on using ads to troubleshoot the problem - I haven't found a solution yet.
  • Can't use the desktop app because of security on my work laptop.

Only occurred after the update took away the options on the web player, no issues before then.

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Re: Problem scrobbling to last f,

Community Manager
Community Manager

Hey folks!

 

Thanks for getting back to us, we really appreciate the info.

 

Just to check, do you use Spotify on any other devices?

If so can you try to enable scrobbling under Spotify's Settings > Social > Last.fm, from another device such as your mobile/the desktop app?

 

Once that's done, select a track to play from the web player - (your alternate device should recognize that you're now playing music elsewhere so you can click continue).

 

Do your tracks now scrobble from the web player, via your other device? We'd like to know it this does the trick so that we can keep checking things out.

 

Keep us in the loop and thanks again for working through this with us.

 

/M

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Re: Problem scrobbling to last f,

Casual Listener

I am also having this problem; I have premium and generally use Chrome. If I listen on my phone, Spotify scrobbles properly, but if I listen on the web player, it does not scrobble.

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Re: Problem scrobbling to last f,

Newbie

the same problem here, using web player (chrome, firefox), wont scrobble, in settings cant find last.fm button to control

 

desktop app is ok

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Re: Problem scrobbling to last f,

Casual Listener

I use spotify on mobile, scrobbles without a problem, and as a desktop app on a different device, scrobbles without problem - all on the same account as the webplayer, but scrobbling still does not work for the webplayer function.

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Re: Problem scrobbling to last f,

Casual Listener

I have this same problem, but with Firefox and since the update of Spotify Web Player. 😕

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