Problem with connect to device

[Thetraceid]

Plan

Premium

Country

USA

Device

Laptop, Samsung

Operating System

Windows 10, Android 9.0

My Question or Issue

I am listening to spotify on my desktop right now, but my android device doesn't recognize now playing song. Actually I can play two different songs one with my desktop and one with my phone. but I want to contol my spotify using my phone while I'm using the desktop version of spotify.

[Shuidong]

Hi @Thetraceid,

To resolve this connect issue, I would advice to check the info here first. Also make sure both devices are logged in with the same account. If it still doesn't work, let us know so we can help out!

[Thetraceid]

Thanks for your reply, I know the way to use this feature and I used it before. but now there is a problem that I can solve it. And I'm 100% sure that both desktop and android are logged in with the same account.

[Emilia_8]

Hi @Thetraceid, 

Could you log out and log back in on all your devices?