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Hey @Edug17!
Let me see if I can help 🙂
First, can you confirm you do live at the same address as your sister?
If so, please make sure you are signed out of Spotify on all devices. Then try to sign in again with he the account that your family plan is attached to, checking before hand that you do not have more than one Spotify account of your own. You may also need to clear you cache as well.
Let me know how it goes!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
Hi @Edug17,
Thanks for trying my suggestions
In this case I would suggest you contact Spotify support:
@SpotifyCares on Twitter or Facebook. If you do not have Facebook or Twitter please use this contact form.
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
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