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RADIO BUTTON on left panel ?

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RADIO BUTTON on left panel ?

orinox
Regular

Hello,

sorry for my english,

i have windows, google chrome, premium family account :

and i have not radio button in left panel and so not in main panel  😞

 

In account my son and daughter radio button is .

It is possible "add /enable" radio button ?

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox sorry to hear that, 

 

I'll direct you to customer support, the steps you've taken so far will be useful for them to identify the problem, so make sure you let them knwo in as much detail as you can about the problem.

 

https://support.spotify.com/au/contact-spotify-support/

View solution in original post

Solution!

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox definitely provide those screenshots to support - either there's an issue with your local data, or there is a corruption of the data on spotify's end, either way the support team are in the best position to isolate the issue. 

 

in the meantime, discover weekly, create a similar playlist are useful to search for similar songs

 

if there are spare spots in your family plan, you could create a new account and sign it up to the plan. it should have the radio tab and you can use that while support finds a solution for you!

View solution in original post

15 Replies

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox hey there, your english is fine ^_^

 

i'd suggest you re-install the application by following these steps: https://support.spotify.com/us/using_spotify/troubleshooting2/reinstallation-of-spotify/

 

let me know if that resolves the issue!

Re: RADIO BUTTON on left panel ?

orinox
Regular

i use chrome , no aplication. reinstall nothing resolve 😞

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox okay sure, when you click this: what happens?

 

lewl.png

 

 

Re: RADIO BUTTON on left panel ?

orinox
Regular

i USE CHROME, no application spotify ! I dont see this feature ....

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox sure, my bad! misread your second post ^_^

 

it looks like this on the web player

 

lewl.png

 

 

Re: RADIO BUTTON on left panel ?

orinox
Regular

i have not this in web player 😞

 

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox okay sure, are you able to download the desktop application to trial some troubleshooting to try and solve your issue?

Re: RADIO BUTTON on left panel ?

orinox
Regular

i am testing application spotify and all is all right (radio is function), only in webplayer i have this problem.

 

Application nothing solve.

 

I go to other PC and i want this function on all webplayer - no special application 😞

Re: RADIO BUTTON on left panel ?

user-removed
Not applicable

Hello, and welcome to Spotify Community.

Actually, Spotify is a software which is available to download to Android, iOS, PC, Playstation, etc...however if you want to play your songs via browser you'll have to do it other way. Not everyone in my family knows this...I had the luck to discover, you have to click on this link --> http://play.spotify.com , only then should you enter with your account, but remember, you MUST have a Spotify account before you enter here, otherwise you won't make it.

Alexis*

Re: RADIO BUTTON on left panel ?

user-removed
Not applicable

@user-removed wrote:

Hello, and welcome to Spotify Community.

Actually, Spotify is a software which is available to download to Android, iOS, PC, Playstation, etc...however if you want to play your songs via browser you'll have to do it other way. Not everyone in my family knows this...I had the luck to discover, you have to click on this link --> http://play.spotify.com , only then should you enter with your account, but remember, you MUST have a Spotify account before you enter here, otherwise you won't make it.

Alexis*


Also make sure there isn't any Radio option by going to Spotify via the link I gave you.


Solution!

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox sorry to hear that, 

 

I'll direct you to customer support, the steps you've taken so far will be useful for them to identify the problem, so make sure you let them knwo in as much detail as you can about the problem.

 

https://support.spotify.com/au/contact-spotify-support/

View solution in original post

Re: RADIO BUTTON on left panel ?

orinox
Regular

but i go on the page here : play.spotify.com and i have family account, but only me dont function radio in my profile, my son and daughter is ok !

 

radio2.jpgradio1.jpg 

Solution!

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox definitely provide those screenshots to support - either there's an issue with your local data, or there is a corruption of the data on spotify's end, either way the support team are in the best position to isolate the issue. 

 

in the meantime, discover weekly, create a similar playlist are useful to search for similar songs

 

if there are spare spots in your family plan, you could create a new account and sign it up to the plan. it should have the radio tab and you can use that while support finds a solution for you!

View solution in original post

Re: RADIO BUTTON on left panel ?

orinox
Regular

Thank for reply, but i have all family account full 🙂

I must wait for support from Spotify ... 😞

Re: RADIO BUTTON on left panel ?

crematedman
Community Legend

@orinox in the meantime, if you particularly like a handful of artists, check out their related artists for hidden gems

 

you can add them to a short playlist on the desktop too

 

lewl.png

 

if you click create similar playlist spotify will use a similar algorithm to suggest artists for you.

 

hope you get a speedy resolution, and let me know if anything else comes up!

 

 

 

 

 

 

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