Random music playing after ads

[AntonyIR]

Some cheesy music plays after a selection of ads are done playing, it happens randomly. Its uninteruptable so I have to wait for it to stop playing before continueing on with my music. I do not have any 3rd party software added, only spotify. Please help, its been like this for months now.

[Mara_F]

Hey @AntonyIR! 

That's strange. Can you let us know the following: 

1. Is this happening across all devices? 
2. Device, OS, and Spotify version. 
3. Is it happening with every ad or a specific one? 
4. Do you get any error messages? 

We'll see what we can suggest.

[AntonyIR]

It's only happening on my PC as far as I know.

Desktop, Windows 10, v1.0.43.123

I'm guessing it does happen with a specific advertisement message because the frequency of the music playing has gone down. Just like a normal ad would do when it gets replaced with newer ads. If that's the case the problem may be solving or has solved its self?

No errors are displayed.

[JuanSebastian]

Thanks for that info @AntonyIR!

Can you let us know if this started happening after a specific event or update on your computer? If it's possible, can you try using your account on a different computer to see if the issue persists?

Keep us posted.