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Reproducción del PS4

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Reproducción del PS4

yodel98
Casual Listener

Plan de

Premium

País
Ecuador

Dispositivo

PlayStation 4

Mi Pregunta o Problema

Tengo un problema. Él visto múltiples veces que una consola de PS4 se conecta, pero no le él concedido permiso para reproducción. El problema es que intento cerrarle sesión, pero en las consolas no se puede. Deseo darle de baja a una esa sesión. Sería grato su ayuda.

 

3 Replies

Re: Reproducción del PS4

Jemi
Spotify Legend

Hey @yodel98, help's arrived. 

 

It sounds like your account is being used somewhere else, and that you're seeing unknown devices. Is that correct?

 

If so, we suggest that you go through the steps provided here to secure your account and get further assistance.

 

If that's not the case, please clarify what's happening and we'll gladly help out. 

 

All the best!

JemiModerator
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"Use the force, Harry" - Gandalf

Re: Reproducción del PS4

yodel98
Casual Listener

Hola! Agradezco su pronta respuesta.

Le comento que he intentado todo, desde cambiar la constraseña de mi cuenta de Spotify (varias veces), y también he usado el botón "CERRAR DE TODAS PARTES", pero el dispositivo desconocido aún sigue apareciendo(PlayStation 4). ¿Qué puedo hacer?

Re: Reproducción del PS4

Moderator
Moderator

Hey @yodel98.

 

Thanks for getting back to us.

 

It's possible that something is up with your account. Would you mind creating a new account to see if that solves the issue?

 

No worries, if you make sure your music collection is stored in public playlists, you can visit your old account with your new account and grab all your songs from there. You’ll be able to visit your old account by putting the following string in the search bar:  spotify:user:username

 

Don't forget to replace username with your old username. Oh and by the way, If you want to use the same email address for your new account, you'll have to close your old account. You'll have 7 days to visit your old account and find your music there. You’ll also need to cancel your subscription on your old account, in case you have a Premium account.

 

We hope you'd like to try this! It's a lot quicker than it might seem. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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