SAMSUNG SMART TV - Cannot login: Pipe char missing in the Spotify keyboard

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SAMSUNG SMART TV - Cannot login: Pipe char missing in the Spotify keyboard

Marla_Singer
Newbie

Hi all,

I have a Spotify Premium account and in my username there is a pipe char " | ".

This char was accepted for my user registration but I cannot use it to login with Samsung Smart TV because the pipe is missing from the software keyboard provided by the Spotify app.

 

I'm not going to buy a phisical keyboard only to fix this problem.. 🙂

 

Thanks,

Marla

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Re: SAMSUNG SMART TV - Cannot login: Pipe char missing in the Spotify keyboard

Peter__
Community Legend

Hey! Welcome to the community 🙂

I have a feeling this is going to be a tricky one to solve, it isn't the first time we have seen issues with special characters in usernames and passwords causing issues on partner systems. If you could drop the technical support team an email directly using the online contact form they will be able to lend a hand on this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

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