Safari No Longer Supported??!!

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Safari No Longer Supported??!!

riegelstamm
Regular

It seems that the Safari browser is no longer supported for the Web Player. I've been using it for years without a problem. The Spotify System requirements page even says it can run in Safari 6 or higher: https://support.spotify.com/us/article/spotify-system-requirements/

 

I have Safari 10 on Mac OS 10.12.6, but when I try to open play.spotify.com now, I get the message, "This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop" (see screen shot).

 

I checked the Switch browsers link, and sure enough, Spotify Web Player no longer supports Safari!

 

Thanks a lot, Spotify, but I don't want to switch browsers or use your desktop player!

 

Either restore Safari support, or I'm off to Apple Music, Amazon Music, Google Music, or something else. And while you're at it, dump Flash and use HTML5!

 

EDIT: I thought I replied to @SebastVAIO but don't see it, so here it is again:

play.spotify.com redirects to open.spotify.com and then I get the error message. Deleting cache and cookies has no effect. I contacted Spotify Support and this is what they said:

"After taking a look backstage, we can confirm that after recent updates Safari is no longer a supported browser for Web Player.
We're always testing things by adding or removing features to make Spotify better overall. We’re sorry that this means you’re not able to use the Web Player like you could before.
We can't say if or when any specific features will be back. But as soon as we’ve got anything to announce, we’ll let everyone know via the Spotify Community.
Sorry again for any inconvenience caused, and please let us know if there is anything else we can do for you.
Best wishes,
Rollie
Spotify Customer Support"

In other words, Safari users have no choice but to switch browsers or use the desktop app. I did a little experimenting (switched my user agent to Chrome), and I got a new message to "Enable player in your browser," which leads to this page: 

https://support.spotify.com/us/using_spotify/system_settings/enable-the-spotify-web-player/

Apparently it has something to do with the Google Widevine content decryption module, which Apple doesn't support because it's not very secure. I tried enabling the Widevine plugin and got the attached message. Looks like Apple is having a pissing contest with Google, Spotify, and anyone else who uses Widevine. In the meantime, we users are caught in the crossfire.

Screen Shot 2017-09-07 at 8.29.04 AM.jpg
Screen Shot 2017-09-07 at 3.13.09 PM.jpg
39 Replies

arogow-us
Regular

Never fear, friends.  Google play music has a 90 day free trial and it. is. AWESOME.  I don't know why I ever gave Spotify a dime.  All the same tracks plus way more radio stations, and a web player that works in every browser.  Same price too.  I've made the switch "official" as of last week, and cancelled my Spotify premium.  Not worth it to pay a company that blatantly disregards what their users want and need.

JoshNoe
Casual Listener

From a developer's perspective, I totally get where Spotify is coming from. Safari is the new IE in that it has so many quirks and bugs that it's a huge effort to support it.

 

I wouldn't be surprised if more web apps / sites stop supporting Safari. I wouldn't blame them.

diegolo
Casual Listener
From a developer's perspective, I totally get where Spotify is coming from. Safari is the new IE in that it has so many quirks and bugs that it's a huge effort to support it.

I don't really get your point. Since it is a huge effort let's stop supporting it. Well they could stop supporting all the browsers and just maintain the app then no? less effort! 
Oh wait, what about stop supporting the desktop app and work only on the mobile? less effort! 

The point is that many users use spotify at work, they can't use the app and in many places you can't install extra browsers. I don't care about cool animations and features. I just want to listen the music. Put less fireworks and make it easier to mantain. 



JoshNoe
Casual Listener
@diegolo wrote:
From a developer's perspective, I totally get where Spotify is coming from. Safari is the new IE in that it has so many quirks and bugs that it's a huge effort to support it.

I don't really get your point. Since it is a huge effort let's stop supporting it. Well they could stop supporting all the browsers and just maintain the app then no? less effort! 
Oh wait, what about stop supporting the desktop app and work only on the mobile? less effort! 

The point is that many users use spotify at work, they can't use the app and in many places you can't install extra browsers. I don't care about cool animations and features. I just want to listen the music. Put less fireworks and make it easier to mantain. 




What I'm saying is that Chrome and Firefox are much easier to support than Safari, due to Safari's bugs and lack of feature support. At some point, the cost of supporting CERTAIN platforms outweighs the benefit.

 

Chrome is easy to support and used by the majority of users, so it's a no brainer. Safari is harder to support and used by fewer users, so it's a lower priority. I'm not saying Spotify shouldn't support Safari, just that I'm not surprised, and that I can empathize with them. It's a PITA to support :).

 

You make a great point though! Ideally, instead of not supporting Safari at all, they should just disable certain features in it.

arogow-us
Regular

Yet somehow, other music streaming services offer in-browser players that work across (almost) every browser, including Safari.  Of course it's not easy, but if the entire point of your company is to make it simpler for people to listen to music... 

 

I mean, can you imagine YouTube suddenly not working with Safari just because it's not as easy as getting it to work on Chrome?

 

I'm not buying that it's not "worth" it for Spotify to support all browsers.  It's pretty obvious that they want to force people into downloading the app.  A poor move that will cost them quite a bit of business.

Atchoo
Casual Listener

My guess to why Safari is out in the cold, is a combination/complication (sic) of the following:

 

  • Safari doesn't support the HTML5/Chrome Push Notification standard
  • As mentioned, Safari doesn't support the Vildevine DRM encryption libraries
  • Safari is generally more strict, and doesn't allow "unsafe" javascript etc out of the box.
  • A user confirmation is generally required for most extensions and "unsafe" scripts, and it would be too much maintenance, annoyances for the user, and ultimately it would result in customer complaints and WAY too many detailed workarounds/hacks for Spotify to be dependent on).
  • Apple is probably one of the very few privileged companies in the world (apart from Microsoft) that's in a position to say  "Nah, your code stinks. We'll make our own system instead (...and we don't need your $)". 
  • Apple Music (why would they go the extra mile to support something they "compete" against? (I can't find a better word for it at the moment), and lastly: by doing so, they would have to have to act against their own policy regarding safe browsing and privacy issues. 

That's my 5 cents anyway. But of course, it's only speculations. I hope Safari will improve soon though (not impressed with the latest version), and I really hope the Spotify web player will do a comeback on Safari when that happens.

riegelstamm
Regular

@Atchoo, obviously Apple isn't going to change Safari to support Spotify. Spotify must accommodate their Safari users.

swanpdonkey
Casual Listener

Cunts.

AlexYYY
Regular

once apple music has a graphic eq i'm jumping ship

sharno3
Casual Listener

That's so annoying as Spotify Desktop player is a batter drainer for me with its embedded browser and it's so bloated. A webpage on Safari is have much less effect on the battery. Please fix that Spotify.

aluxian
Newbie

RIDICULOUS

SpotCreated
Roadie

Is the app not an option? Or a better browser like chrome?:D

CAJ69I
Casual Listener

For me the app is not an option on a company computer. Other browsers, which steal data (like Chrome) aren't an option either. I hate IE, but that might be my only chance, which is ridiculous.

I've been paying premium, so I can listen to quality music at home, on the go and in the office too. Now I have one less reason to keep paying...

arogow-us
Regular

Unfortunately IE 11 is also no longer supported. It seems they are really trying to push installing the webplayer, apparently not caring at all that a lot of their user base cannot install third party software.

caipirinhapn
Newbie

Also Firefox ESR v.45.8 (extended support release) is no longer supported.

This must be a joke or a massive bug... spotify will loose me as a customer if they don't fix this. Firefox ESR and IE11 are the only browsers i can use at work. If i cannot use the webplayer, there is no need for me to pay any monthly subscription.

this is ridiculous

qz11535214
Newbie

There are so many ads on open.spotify, so I think they want us to see the ads. that's why play.spotify cannot be accessed anymore. 

At last, I will say, never use the App, you will see more ads on the App than on the Web, and it will be forced to install into C:\XXX

sebdominguez
Newbie

Meh, I needed a good reason to switch to Apple Music anyway. Thanks you for being that stupid Spotity.

viji_island
Casual Listener
I don't wanna move away from Spotify. I have built up playlists since 2011. And I think they have more content than Apple Music or google play. And I don't like google musics app interface too bright and hard to navigate. Not sure yet about Apple Music but if there is a way to import my playlists to them automatically I might give them a try.

diegolo
Casual Listener

Same here, I've been using spotify since the beginning and I pay a subscription. And I'm behind a vpn, I can't use the app. This doesn't make sense. 

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