Lineup Signup
Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon.
To post a new question or issue, please go here: Desktop (Windows), Desktop (Mac), Desktop (Linux), Web Player.

Safari No Longer Supported??!!

Reply
15 people liked this

Safari No Longer Supported??!!

Edited
Concert Regular
‎2017-09-07 02:52 PM

It seems that the Safari browser is no longer supported for the Web Player. I've been using it for years without a problem. The Spotify System requirements page even says it can run in Safari 6 or higher: https://support.spotify.com/us/article/spotify-system-requirements/

 

I have Safari 10 on Mac OS 10.12.6, but when I try to open play.spotify.com now, I get the message, "This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop" (see screen shot).

 

I checked the Switch browsers link, and sure enough, Spotify Web Player no longer supports Safari!

 

Thanks a lot, Spotify, but I don't want to switch browsers or use your desktop player!

 

Either restore Safari support, or I'm off to Apple Music, Amazon Music, Google Music, or something else. And while you're at it, dump Flash and use HTML5!

 

EDIT: I thought I replied to @SebastVAIO but don't see it, so here it is again:

play.spotify.com redirects to open.spotify.com and then I get the error message. Deleting cache and cookies has no effect. I contacted Spotify Support and this is what they said:

"After taking a look backstage, we can confirm that after recent updates Safari is no longer a supported browser for Web Player.
We're always testing things by adding or removing features to make Spotify better overall. We’re sorry that this means you’re not able to use the Web Player like you could before.
We can't say if or when any specific features will be back. But as soon as we’ve got anything to announce, we’ll let everyone know via the Spotify Community.
Sorry again for any inconvenience caused, and please let us know if there is anything else we can do for you.
Best wishes,
Rollie
Spotify Customer Support"

In other words, Safari users have no choice but to switch browsers or use the desktop app. I did a little experimenting (switched my user agent to Chrome), and I got a new message to "Enable player in your browser," which leads to this page: 

https://support.spotify.com/us/using_spotify/system_settings/enable-the-spotify-web-player/

Apparently it has something to do with the Google Widevine content decryption module, which Apple doesn't support because it's not very secure. I tried enabling the Widevine plugin and got the attached message. Looks like Apple is having a pissing contest with Google, Spotify, and anyone else who uses Widevine. In the meantime, we users are caught in the crossfire.

Screen Shot 2017-09-07 at 8.29.04 AM.jpg
Screen Shot 2017-09-07 at 3.13.09 PM.jpg
39 Replies

Re: Safari No Longer Supported??!!

Rock Star
‎2017-09-07 03:20 PM

Hey @riegelstamm

 

Sorry to hear about that!

It's now open.spotify.com. play.spotify.com is no longer accessible, at least not right now. The new player (open.spotify) doesn't use flash actually, it's HTML5.

Have you tried deleting cookies and cache?

sign2.png
2 people liked this

Re: Safari No Longer Supported??!!

Music Fan
‎2017-09-07 03:57 PM

Tried clearing Website Data from Privacy Preferences and Deleting all History. Same issue. Safari 10.1 MacOS 10.12.4 Sierra

4 people liked this

Re: Safari No Longer Supported??!!

Edited
Music Fan
‎2017-09-07 04:43 PM

Same problem here, all of the sudden Spotify doesn't work on Safari. It's the best browser aside from Chrome and I really don't wanna switch to that RAMeater. What can we do?

EDIT: That open.spotify.com link leads to the same messagem as the 'old' link.

2 people liked this

Re: Safari No Longer Supported??!!

Music Lover
‎2017-09-07 05:59 PM

I am having the exact same issue. It was working perfectly the other day but all of a sudden it has stopped. I'm using I have Safari 10 on Mac OS 10.12.6. 

 

I really do not want to have to keep switching browers.

 

5 people liked this

Re: Safari No Longer Supported??!!

Music Fan
‎2017-09-07 07:39 PM

I am also having the same problem. If this is the case, I will be cancelling my Spotify account as I prefer to use the play.spotify website on Safari.

1 person liked this

Re: Safari No Longer Supported??!!

Music Fan
‎2017-09-07 08:28 PM

Same prolem. This is ridiculous.

1 person liked this

Re: Safari No Longer Supported??!!

Music Fan
‎2017-09-07 09:25 PM

Is there a way at least to change the layout in chrome to look the way the web player did in Safari? 

 

I dont mind having to use chrome, but i use spotify at work and the web player worked much better for my dektop layout the way it was in safari. 

1 person liked this

Re: Safari No Longer Supported??!!

Gig Goer
‎2017-09-07 11:08 PM

Same here. I cleared cache/cookies from Safari but same error message.

OSX 10.11.6

Safari 10.1.2

4 people liked this

Re: Safari No Longer Supported??!!

Music Fan
‎2017-09-07 11:16 PM

No worries lets all use deezer. . .If spotify decides to have us back it can let us in again :)