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Here's my responce to my chase, they replied quickly at least. Everyone do the same:
We're sorry about the continued issues with your with your Galaxy Watch and Spotify.
We've checked and our tech folks are still looking into this issue with Samsung. Rest assure that a fix will be on its way soon. Please always make sure that your app and firmware have the latest version.
This has been going on for me since November. Samsung is passing the buck to Spotify and Spotify has no clue. As soon as I find another app to download my music too, I'm cancelling Spotify.
Just downloaded TIDAL per someone's recommendation - have the same problem as the Spotify app. ughhh
With the latest update both on watch and phone it works!
Watch app or Android App?
I've updated both of them.
It's fixed for me too. I suspect they've fixed the Android app, which was updated on 6th of March.
The Samsung Tizen app now lets you sign on using your mobile, so some works was done there too.
It only took 4-5 months 😕
I'd been chasing Spotify and kept getting fobbed off with every email, it'll be fixed soon. That's all they kept saying. I'd given up and wasn't going to chase again.
Nope it was clearly the Watch Spotify Update who fix the Problem!
I'm happy but 5 month for such a problem is really too long.
Well it broke when Spotify updated their app.
Their support told me they're working with Samsung so possibly a combination of both sides.