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Samsung Galaxy Watch - Remote Mode

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Re: Samsung Galaxy Watch - Remote Mode

OryZ
Gig Goer

Yeah, same issue with other Bluetooth devices such as kenwood head unit. Starting from v.8.4.79.779.

Re: Samsung Galaxy Watch - Remote Mode

OryZ
Gig Goer

I tried to contact support for my issue (kenwood head unit) but it suggests me to use Android auto because it's not certified :-O . Facepalm

Re: Samsung Galaxy Watch - Remote Mode

bradavon
Roadie

@OryZ wrote:

Yeah, same issue with other Bluetooth devices such as kenwood head unit. Starting from v.8.4.79.779.


Do you mean 8.4.77.779?

I don't think that version exists. Build 8.4.79.x looks to cover versions:

8.4.79.602 beta, 8.4.79.606 beta, 8.4.79.612 beta, 8.4.79.620 beta, 8.4.79.624 beta, 8.4.79.630

Does 8.4.79.630 work for you? I've included a Download link on the previous page.

@OryZ wrote:

I tried to contact support for my issue (kenwood head unit) but it suggests me to use Android auto because it's not certified :-O . Facepalm

Sorry who suggested to use Android Auto? Spotify or Kenwood? What isn't certified?

Re: Samsung Galaxy Watch - Remote Mode

bradavon
Roadie

I suggest we all log a Support Ticket with Spotify Support:

Email:
support@spotify.com

Or Live Chat:
https://support.spotify.com/uk/contact-spotify-support/


I doubt they'll be reading this forum much/if at all.

Post your ticket number here so we can include it in correspondence with Spotify so they can see they've got more than one support ticket open.

1 person liked this

Re: Samsung Galaxy Watch - Remote Mode

bradavon
Roadie

If you don't want to Downgrade the Android App (Dowload links here) this workaround works a treat too on the Samsung Galaxy Watch but not Gear S3:

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Samsung-gear-S3-Remote-conection/m-p/...

Re: Samsung Galaxy Watch - Remote Mode

nmayooran
Newbie

Re: Samsung Galaxy Watch - Remote Mode

bradavon
Roadie

Here's my reply from Spotify support (conact email address above). It looks like it's not as clear cut as being solely a Spotify issue. Include my ticket number when contacting Spotify:

Thanks for reaching out to us and for reporting that you cannot connect to the Spotify app when you're on remote mode. No worries, we're here to help.

Our tech folks are currently looking into it with Samsung. A fix should be on its way soon, so make sure your app and firmware are up to date.

Here's the ticket number 13325387.

1 person liked this

Re: Samsung Galaxy Watch - Remote Mode

user-removed
Not applicable

I am not sure I believe that... It is defo an issue present in the new app... The galaxy watch app and software was not updated... The only thing that changed was the Spotify main app. I will email them too. 

Re: Samsung Galaxy Watch - Remote Mode

bradavon
Roadie

I got a Samsung Galaxy Watch update around Christmas and a Spotify watch app update around then.

Although granted this broke before then.

Yes it's the Android app that changed but that's not explicatally what this means though. It's Samsung's archecture, they own Tizen. It's stands to reason Spotify will need to work with them.

Because annoyingly Mobile apps don't have released Change Logs like Desktop apps do we don't know what's different between 8.4.80.x (and newer) and 8.4.79.x. It could be Spotify expected Samsung to implement something to work with this new version and they haven't.

Take the responce as a positive, they're working on a fix.

Re: Samsung Galaxy Watch - Remote Mode

Sp4rr0w
Newbie

There is actually an easy fix. Normally a Samsung Music widget lets you control Spotify in remote mode.

If you want to use Spotify widget/app instead open Samsung Music app on your watch, then click three dots and the phone icon. This will show you an available music sources with Spotify selected. Choose something different and then Spotify app and widget start working in remote mode :)

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