[Samsung Gear] [Bug / Missing functionality] Sync local files result in 'prefetch item unavailable'

[sebishmaster]

Plan

Premium

Country

 Germany

Device

(Samsung Gear 3 Sport)

Operating System

(Samsung Gear 3 Sport and Windows 10)

My Question or Issue

Created a playlist for my gear watch including local and cloud files. Clicked 'download' at playlist and got the notification: 'prefetch item unavailable'.

Please tell if this is a bug that will be fixed soon or if the samsung gear (3 sport) do not support sync of local files. I bought this watch ONLY because of the spotify sync feature and - of course - to sync my local mixes for running. If the watch does only support download of spotify cloud songs I will send the watch back.

The issue is not new! Please see https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Local-pc-songs-on-gear-s3-smartwatch/... too. There was no answer and - as I guess - no fix!

[Alfredo]

Hey @sebishmaster.

Right now, local files can't be synced to Samsung Gear or other smart watches.

However, you can suggest this as a new idea here and get support from other users.

For all the information about how Spotify works on wearable devices, head to this support page.

All the best.

[sebishmaster]

This is absolutely unacceptable!

Samsung is aggressively advertising their smartwatch Gear 3 Sport with

• Spotify offline sync
• 4 GB storage.

After the android OS there are only ~2 GB left for the user to use and spotify does not have full offline sync (for local files). 

This is not a solution - but may be the truth, because of missleading advertising. Especially since it has been already reported to spotify in 2017 ( https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Local-pc-songs-on-gear-s3-smartwatch/... )!

PS: Your reCAPTCHA verification system is broken in google chrome for a long time now. Users have to use internet explorer to write here at all.

[Alfredo]

We understand your frustration and will pass your feedback on to the right team about this.

About the CAPTCHA, have you tried an incognito window?

All the best.