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Samsung HW-N950 turns off after 5 minutes of pause

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Samsung HW-N950 turns off after 5 minutes of pause

KaterMusch
Casual Listener

Plan

Premium

Country

Gernamny

Device

Samsung Q7FN and Samsung HW-N950 Soundbar

Operating System

Tizen

 

My Question or Issue

Hello,

i own an Samsung Q7FN and a Samsung HW-N950 soundbar. Spotify works fine on the TV, normally.

When i play a song and press pause for 5 minutes,  the sound output switches to TV-Speakers. The Samsung supports told me, that the Spotify App is responsible for this. Is that true? Are there any options in Spotify to set this "time out"?

I can't belive this.

 

Thanks

1 ACCEPTED SOLUTION

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Re: Samsung HW-N950 turns off after 5 minutes of pause

KaterMusch
Casual Listener

Hello Nico,

 

i have a new response from Samsung. Spotify is not guilty :-)

 

Translated from the german samsung support

>>

I am now happy to explain why your Samsung Soundbar turns off automatically. This function is called "Auto Power Down".
If you have connected your HW-N950 via HDMI (ARC) or the optical output and no audio signal is transmitted for 5 minutes, the Samsung Soundbar switches off.
This function also works if you use the wireless Bluetooth function or an Aux cable. "Unfortunately, "Auto Power Down" cannot be deactivated.

>>

I hope there will be a Firmwar update without this feature.

 

thanks again. Love and peace for everyone :-)

 

 Kater

5 Replies

Re: Samsung HW-N950 turns off after 5 minutes of pause

Rock Star 17
Rock Star 17

Hallo @KaterMusch! Welcome to the Spotify Community. ^^

 

That's odd, I've never heard about this issue before.

Please check your TV and Soundbar settings if there is some timer or somethig else that is set on 5 minutes. 

 

Let me know how it goes! ^^

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Samsung HW-N950 turns off after 5 minutes of pause

KaterMusch
Casual Listener

Hello Nico,

 

thanks for your response.

 

Unfortunately, you can't adjust anything on the Samsung HW-N950 Soundbar. With the exception of the speaker levels and the surround mode.
Maybe someone is here who also has a Samsung TV and uses Spotify on it, but has a different sound bar or an AV receiver. It would be good to know if the sound switches off after a 5 minute pause, too.
With the info I would contact the Samsung support again.

Thanks

Re: Samsung HW-N950 turns off after 5 minutes of pause

Rock Star 17
Rock Star 17

Hey @KaterMusch!

 

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: Samsung HW-N950 turns off after 5 minutes of pause

KaterMusch
Casual Listener

Hello Nico,

 

i have a new response from Samsung. Spotify is not guilty :-)

 

Translated from the german samsung support

>>

I am now happy to explain why your Samsung Soundbar turns off automatically. This function is called "Auto Power Down".
If you have connected your HW-N950 via HDMI (ARC) or the optical output and no audio signal is transmitted for 5 minutes, the Samsung Soundbar switches off.
This function also works if you use the wireless Bluetooth function or an Aux cable. "Unfortunately, "Auto Power Down" cannot be deactivated.

>>

I hope there will be a Firmwar update without this feature.

 

thanks again. Love and peace for everyone :-)

 

 Kater

Re: Samsung HW-N950 turns off after 5 minutes of pause

Rock Star 17
Rock Star 17

Hey @KaterMusch

 

Thanks for the extended details. ^^

I knew I haven't heard anything like this before.

 

Grüße aus NRW.

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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