Samsung Smart TV - Auto-Open Gone

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Samsung Smart TV - Auto-Open Gone

Casual Listener

When I first installed the Spotify app on my TV I logged in using my email address and password. After that, whenever I ran the TV menu cursor over the Spotify icon it would show album covers of music I listened to recently. Selecting the Spotify app would bring me right to my account with no logging in or anything. Then one day something happened, maybe an update, and things changed. Running the cursor over the app icon shows random album covers and when I open the app it brings up a screen that asks if I want to use my account or add another account. I still don't have to log in, but this extra step of having to select my account, along with losing my recent music on the main menu screen, is annoying. I tried signing out and doing the "Devices available" thing using my tablet but that didn't fix the problem. So how do I get Spotify to once again open up right to my account?

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13 Replies

Spotify askng me to select account? never used to

Newbie

have family plan, my main account when opening spotify on my shield is now asing for me to select an account ? im logged in on my main so whay ask? its annoying having to select the account every time, this has just started to happen, when i use one of my other accounts in the family it works fine and logs in automatically ? please help.

 

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Re: Spotify askng me to select account? never used to

Community Legend

Hi @Nokiaman1978,

 

What do you mean with; on my shield?

And: logged on my main.

 

Thanks,

René

 

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Re: Spotify askng me to select account? never used to

Visitor

This is SO annoying!! It started happening with last update. I have to select my account every single time I open Spotify app on any android platform streaming device. My account is ONLY account. It’s ridiculous. 

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Re: Spotify askng me to select account? never used to

Moderator
Moderator

Hey @gabe2545 - help's here!
 

Do you mind sending over a screenshot showing us how this looks on your Android device? 

 

Out of interest, does it also happen on non-Android devices or when you try with another account?

 

Could you also let us know if you're the manager/member of a Premium Family plan?

 

Thanks! Keep us posted 🙂

PeterModerator
 
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Re: Samsung Smart TV - Auto-Open Gone

Moderator
Moderator

Hey @DiverDave,

 

Thanks for reaching out to us about this.

 

At Spotify, we’re often testing and launching improvements and new features such as this one.

 

This means you might see something on the app your friend doesn’t, or get a new feature to try temporarily. 

 

To make sure you don't miss a thing, we suggest you enable automatic updates on your device.

 

Hope that clears things up! Let us know if you have any questions 🙂

PeterModerator
 
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Re: Samsung Smart TV - Auto-Open Gone

Casual Listener

@Peter  Sorry, but your response didn't help at all. Also, on my tablet, there is no link, button, or checkmark to label a response as "Accept as Solution."

 

UPDATE: As soon as I posted this both responses had an "Accept as Solution" button. So apparently a lone response cannot be selected. There has to be a minimum of two responses. 

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Re: Spotify askng me to select account? never used to

Visitor

Not op, but this is what it looks like on my LG Smart TV. It does not happen on my OnePlus 6.

 

I only have one free account. Before a recent update opening the Spotify app took me straight to it, but now this screen shows up every time.

 

This unnecessary step is quite frustrating.

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Re: Spotify askng me to select account? never used to

Moderator
Moderator

Hey folks, 

 

Thanks for searching for the answer you need here!

 

Just to clarify, the feature allowing you to switch between Spotify accounts is only available within the Desktop and Smart TV apps. This is why you don't see it on devices such as mobile phone or tablet. 

 

If you don't like the feature, you can always check this page to find out how you can submit an idea. Here you can read more about the ideas on the Community and how they work.

 

In case you miss this feature on a mobile or tablet, simply head to this idea and add your vote to it by clicking on the +VOTE. As a heads-up, it's good to know that the higher the number of votes an idea gets, the more likely it is for the idea to be implemented 🙂 
 

Hope this helps. Let us know if you have any more questions.

PetyaModerator
 
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Re: Spotify askng me to select account? never used to

Visitor
A "feature" ? did you realize that this actually prevents the TV to be seen as Spotify Connect end point by other mobile device until you've manually selected the Spotify account on the TV ? I'm using a Shield TV (Android TV) and that's a real pain. Every time Shield is waken up from spleep I have to manually start Spotify on shield and log with the account before I can cast from Mobile device through Spotify Connect.
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