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Samsung Smart TV - Spotify app freezes at startup

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Samsung Smart TV - Spotify app freezes at startup

Jolly
Casual Listener

Hi,


Since june / july 2014 my Spotify app won´t start, the app freezes at the startup screen picture (With the half spotify logo on a grey background). I'm not receiving any error messages or codes, nothing it just freezes.

 

Everything's up to dates in terms of firmware/software. My Samsung TV (Type UE46F6475) is running the latest firmware (latest updated 2014-10-14) and the installed Spotify app is also up to date. The app is no longer possible to uninstall and then reinstall as it nowadays seems to be integrated to the Samsung firmware.

 

Any suggestions? Please help me find a solution to this!

 

Best regards, Simon.



3 ACCEPTED SOLUTIONS

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Solution!

Re: Samsung Smart TV - Spotify app freezes at startup

Jolly
Casual Listener

Hi again.


Solved this one by my own. Since i could not reinstall the malfunctioning spotify app I did a factory reset on my Smart TV to give me a chance to re-enter my username and password. It worked like a charm!


Still do not know what the initial problem was, but it could be related to my big library of playlists and folders with playlists.

 

 

 

Solution!

Re: Samsung Smart TV - Spotify app freezes at startup

jpdoku
Casual Listener

I purchased a Samsung Smart TV at the end of 2016 and these same issues are happening with me. It is time-suck; having to figure out how to reset the TV to login, let alone trying to figure out why it is freezing. It's not the end of the world, but it is a bummer and will force me to explore other apps for music being played through my new TV.

Solution!

Re: Samsung Smart TV - Spotify app freezes at startup

herm13
Casual Listener

The app on my Samsung, purchased 2016, is "frozen" while loading profile. Never resolves. Respectfully speaking, setting one's TV to factory resets to solve the problem is NOT a solution to the problem. I am pretty sure lots of stuff on the TV also gets reset and no one wants to reset all that. No, the solution is for Samsung and Spotify to work together and create a worthy product. I would expect Spotify to care about this. As it is, I cannot listen to Spotify through my TV and sound system. So I listen to Pandora. SPOTIFY, are you listening.  And my Spotify profile and playlists are VERY basic. 

62 Replies

Re: Samsung Smart TV - Spotify app freezes at startup

Peter__
Community Legend
Do you have any playlist folders?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Samsung Smart TV - Spotify app freezes at startup

Jolly
Casual Listener

Hello Peter, thanks for your reply.

 

Yes I had, a lot of them! (They were stacking up since I have been using spotify since it´s launch in Sweden)

Removed all folders but the problem still exists. (Spotify was restarted on my computer before I tried launching the app on the TV)

 

Any more fixes that might help?

 

Re: Samsung Smart TV - Spotify app freezes at startup

Grace
Spotify Legend

Hey Jolly!

 

Sorry you're having this problem.

 

Does the app crash after freezing, or does it just stay stuck on the TV screen?

 

Do you have a very large Spotify catalogue collection?

Re: Samsung Smart TV - Spotify app freezes at startup

Jolly
Casual Listener

Hey!
Yes I had a lot of playlists, did a real cleanup today so now I´m on 13 playlists in total. Unfortunately the problem refuses to go away.


The app is stuck at the login screen (half spotify logo on grey background). The TV is still working since I can change volume etc. The only way to get rid of the unsuccessfully loaded app is to turn the TV of and on again.


I'm grateful for all the help I can get!

Solution!

Re: Samsung Smart TV - Spotify app freezes at startup

Jolly
Casual Listener

Hi again.


Solved this one by my own. Since i could not reinstall the malfunctioning spotify app I did a factory reset on my Smart TV to give me a chance to re-enter my username and password. It worked like a charm!


Still do not know what the initial problem was, but it could be related to my big library of playlists and folders with playlists.

 

 

 

Re: Samsung Smart TV - Spotify app freezes at startup

Ajna
Newbie
Great solution!worked for me.Thanks.

Re: Samsung Smart TV - Spotify app freezes at startup

user-removed
Not applicable

I seem to have stumpled upon the reason why this happens.

I resently moved from USA to Denmark and thus had to change some subscription details. The first time I tried to login, I got an error telling me that I needed to update my profile. After I had updated my profile I had the same problem with the app just freezing on the login screen without any error code. I don't want to reset my entire TV just to fix this, so I hope for an update soon.

Re: Samsung Smart TV - Spotify app freezes at startup

yatelochavez
Newbie

how can i do that? where do i have to access to erase my settings? i have the same spotify problem, :)

Solution!

Re: Samsung Smart TV - Spotify app freezes at startup

jpdoku
Casual Listener

I purchased a Samsung Smart TV at the end of 2016 and these same issues are happening with me. It is time-suck; having to figure out how to reset the TV to login, let alone trying to figure out why it is freezing. It's not the end of the world, but it is a bummer and will force me to explore other apps for music being played through my new TV.

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