Since june / july 2014 my Spotify app won´t start, the app freezes at the startup screen picture (With the half spotify logo on a grey background). I'm not receiving any error messages or codes, nothing it just freezes.
Everything's up to dates in terms of firmware/software. My Samsung TV (Type UE46F6475) is running the latest firmware (latest updated 2014-10-14) and the installed Spotify app is also up to date. The app is no longer possible to uninstall and then reinstall as it nowadays seems to be integrated to the Samsung firmware.
Any suggestions? Please help me find a solution to this!
Best regards, Simon.
Solved! Go to Solution.
Solved this one by my own. Since i could not reinstall the malfunctioning spotify app I did a factory reset on my Smart TV to give me a chance to re-enter my username and password. It worked like a charm!
Still do not know what the initial problem was, but it could be related to my big library of playlists and folders with playlists.
I purchased a Samsung Smart TV at the end of 2016 and these same issues are happening with me. It is time-suck; having to figure out how to reset the TV to login, let alone trying to figure out why it is freezing. It's not the end of the world, but it is a bummer and will force me to explore other apps for music being played through my new TV.
The app on my Samsung, purchased 2016, is "frozen" while loading profile. Never resolves. Respectfully speaking, setting one's TV to factory resets to solve the problem is NOT a solution to the problem. I am pretty sure lots of stuff on the TV also gets reset and no one wants to reset all that. No, the solution is for Samsung and Spotify to work together and create a worthy product. I would expect Spotify to care about this. As it is, I cannot listen to Spotify through my TV and sound system. So I listen to Pandora. SPOTIFY, are you listening. And my Spotify profile and playlists are VERY basic.