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Samsung Smart TV - Troubleshooting


Samsung Smart TV - Troubleshooting

Spotify Legend

Want to use Spotify on your TV? With the Spotify app on Samsung Smart TVs, you can.


Samsung Smart TV: 2012-2014 models (running the Orsay operating system)


If your Samsung Smart TV was produced between 2012-2014 and is running the Orsay operating system, Premium subscribers can:

  • Search tracks, albums, and artists.
  • Browse new releases, top tracks, and top albums.
  • Browse your friends’ playlists and listen to your own.
  • Add tracks to playlists.
  • View artist pages. 



Note: For older Smart TVs, please check the download area on the Smart TV to see which applications are available.


For more information, including details on how to download and install apps on your Samsung Smart TV, check out the Samsung support page.


If you’re having playback issues, or your Spotify app has stopped functioning correctly, try the following:


Reinstall the app:

  • Navigate to the Apps panel and locate Spotify under My Apps.
  • Select Uninstall.
  • Go to Samsung Apps and search for “Spotify”. You’ll also find it under search-friendly categories, such as Lifestyle or Music.
  • Select Download.

Check your TV’s firmware is up-to-date: 

  • On your Samsung Smart TV, go to Menu > Support > Software Update. If your device is due an update, you’ll be prompted to install.
  • A full list of Samsung TVs, firmware versions, manuals, and FAQ pages can be found on the Samsung support site here.



Samsung Smart TV: 2015-current models (running the Tizen operating system)

Introducing Tizen for Samsung Smart TVs, an operating system designed to power Samsung’s next generation of Smart TV applications. Tizen lets you take Spotify to the next level.


If your Samsung Smart TV was produced from 2015 onwards and is running the Tizen operating system (version 2.3 and above), listeners can:

  • Use on-demand playback, available for both Premium and Free listeners.
  • Access a new and improved Browse section. 
  • Search the entire Spotify catalog.
  • Preview content.
  • Control their music and login remotely using Spotify Connect.
  • Experience an optimized “big screen” interface with beautiful artwork.



For more information, including details on how to download and install apps using Tizen, check out the Tizen Store website








Accepted Solutions

Re: Samsung Smart TV - Troubleshooting

If your TV was manufactured before 2015 you are out of luck.  If your TV was manufactured in 2015, 2016, 2017 you should contact Samsung Tech for assistance in reinstalling Spotify.

View solution in original post

62 Replies

Re: Samsung Smart TV - Troubleshooting


I anstalled the Spotify app an a Tizen tv, but it always "freezes" at the dot screen.

If I re-install the app, it works the first time, but afterwards again a freeze problem.

Does anyone else has this problemen and ..a solution maybe?


Re: Samsung Smart TV - Troubleshooting


Samsung tv with Tizen - type: UE40K5502AKXXH, OS version: 1154

Spotify premium (family), tried with more accounts


I´m not able to succesfull login in app on tv /can´t view tv on connected devices list.

Any ideas?




Re: Samsung Smart TV - Troubleshooting


Not sure why this topic is marked as 'solved'? There is NOT a spotify app on 2016 Samsung smart TVs. Does anyone know how to get this on a 2016 Samsung TV? 

Re: Samsung Smart TV - Troubleshooting

Music Fan

Forget the buggy Spotify apps on a Samsung tv.
I bought a media box (< $100) running Kodi with add-ons on Android. Hooked
it up to my Samsung through HDMI.
YouTube give you plenty of reviews. Mine (H96 Pro) has an octacore
processor and runs Spotify perfectly.
Plus zillion of other apps... (free films and series with Kodi )

Re: Samsung Smart TV - Troubleshooting


I just got a SAMSUNG 50 5200 Series Full HD Smart LED TV 10 that apparently does not currently have compatibility with Spotify, despite showing a screen with the spotify app on the TVs box!  I just got done talking with Samsung and they passed this along: TV


Looks like only a select number of models running Tizen actually have the app.  When can we expect the 5200 and others like it to gain access?  Its already got necessary OS (Tizen) so hoping its only a matter of time before the developers get it done. 

Re: Samsung Smart TV - Troubleshooting

Casual Listener

I have a Samsung UN65J6200, Spotify is not available. I contacted Samsung a couple days ago and was told Spotify has not been released for my tv. I also have a 50" version of this tv in another room, no Spotify available. Every other Samsung TV I've seen, Spotify has been available. Seriusly disappointed in Spotify developers. I'm canceling my premium membership and joining Pandora. It came installed out of the box.

Re: Samsung Smart TV - Troubleshooting


Visually, the Spotify App on the 4K Samsungs is beautiful and clean, and one of the reasons I went with Samsung over Vizio. Great job there.


But the sound quality is terrible. It's unlistenable. All of my other devices give me a nice clear sound but this is muddy, distorted, and it's broadcasting 5.1 to my receiver. Someone please fix this. I'm even using a hardwired connection to eliminate any lag. I've looked for options in the app but there is nothing.


Re: Samsung Smart TV - Troubleshooting

I have exactly the same issue with the app getting such on loading. App needs to be started fresh (app icon is first shown in screen center with blue background instead of the black Spotify screen with 3 dots), not restored from background, to actually load. What helps: unplugging the TV from power, as there is no other option to force quit any apps. After that it loads. EXTREMELY annoying and super embarrassing when I had some people over and just wanted to put on some music.

TV: UE50JU6400

Re: Samsung Smart TV - Troubleshooting


So... I've got a Samsung smart TV post-2015 and although it says it will open the spotify app, it seems to get stuck at the opening screem. Or perhaps you hav to press the select button ont he controller bvecause that does bring up some pictures at the bottom of the screen - unfortunately if there any selection buttons, they're hidden because the Samsung "source" icons are still there.


All I'm looking for is a little "help" page to tell me what I'm supposed to see or press. Any ideas?

As things stand, it makes Spotify and Samsung both look incompetent because one or other of them hasn't got it right. Dont care which. Get your heads together and fix it.