Samsung Smart TV song playing but no sound

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Samsung Smart TV song playing but no sound

TimothyKhoo
Newbie

Like what the title said. I downloaded the Spotify app for my Samsung Smart TV. The Songs are "playing" but without any sound output. Any solution? Thanks in advance

3 ACCEPTED SOLUTIONS
Solution!

bassloader63
Newbie

I can confirm the bug (Samsung KU6079UXZG - 2016 model, optical Output): when I switch from optical out to tv speakers, I can hear (and not only see) Spotify playing. Sometimes it helps switching from optical out to TV Speakers and back to have Spotify play, sometimes I have to start eg the TV program (external Kathrein-Box as receiver). N.B.: I keep the TV speakers off by having the volume set to "0"; sound comes through the optical connection to my Denon 5.1 anyway.

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Solution!

meeralex
Newbie

Encountered the same issue on my Samsung UE55JS8000.

what worked for me:

1. Log onto Spotify app on the TV directly; not using the phone or tablet.

2. Open Spotify on tablet/phone,  and select the TV from the devices list.

3. Control the Spotify app from the tablet/phone, and the TV-speakers and/or optical out to the receiver work fine.

 

The TV-speakers and optical out also work fine, when only executing step 1.

 

 

 

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Solution!

pigmental
Casual Listener

Hi there,

 

A really simple fix I found, is to go to 'Sound' In the menu, and select 'additional settings'. Changing the audio format from dts neo to Dolby Digital worked amazingly. In my mind the clarity is even better!

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39 Replies

Coredesign
Newbie

Hullo,
If all methods don't work, try this one: change the source on the tv remote. It works!
My Spotify stopped playing digital sound when I connected and disconnected the notebook via HDMI3/DVI. I tried the ways of solving the problem described here. Sound came back when I changed the source to AV. There is no logical explanation because I don't have any hdmi and av devices connected

stratosnn
Composer

Hello,

 

There is platform limitiation on Samsung TVs where you need to have valid HDMI source or cable TV selected before starting Spotify App, otherwise no sound.

 

 

cilene23
Newbie

Having the same issue with my Samsung. We currently moved house. And in the old house Spotify worked through our sound bar on the TV and through arc . Now in the new house no sound coming from sound bar or TV speakers. 

Please help!!!!!! 

lucg33
Casual Listener

Same problem here:

- TV Samsung UN43MU6300FXZC

- Soundbar Samsung HW-M360 (optical connection)

- Spotify Premium

 

Workaround:

- Play random youtube video thant immediatly go to spotify app, connected using user/pass

 

A proper fix would be greatly appreciated.

pigmental
Casual Listener
Hi, please see my comment. This IS a fix! Change output to Dolby Digital.

lucg33
Casual Listener

You are right. Thank you very much 🙂

pigmental
Casual Listener
No worries, was irritating me half to death! Feel free give me some kudos
or accept my previous message as the solution if you can to help others.

Smege
Newbie
  • For me, dolby digital and pcm sound excatly the same in Spotify. 
Solution!

pigmental
Casual Listener

Hi there,

 

A really simple fix I found, is to go to 'Sound' In the menu, and select 'additional settings'. Changing the audio format from dts neo to Dolby Digital worked amazingly. In my mind the clarity is even better!

View solution in original post

aibars
Casual Listener

I have a Samsung 32J55000 and I'm facing the same issue with the external analog output.

While the song is "playing", only sounds through the TV speakers could be heard. I have an amplifier connected to my TV but nothing happens with Spotify. Other applications like Deezer, YouTube or TuneIn work perfectly. 

TV speakers kinda suck, please solve the issue!!

Agustín Ibars
Solution!

meeralex
Newbie

Encountered the same issue on my Samsung UE55JS8000.

what worked for me:

1. Log onto Spotify app on the TV directly; not using the phone or tablet.

2. Open Spotify on tablet/phone,  and select the TV from the devices list.

3. Control the Spotify app from the tablet/phone, and the TV-speakers and/or optical out to the receiver work fine.

 

The TV-speakers and optical out also work fine, when only executing step 1.

 

 

 

View solution in original post

nicoarmando
Casual Listener
That worked indeed !!!

Konradkgkg
Newbie
Doesn't work on Samsung ue65ku6000. Tried all workarounds, doesn't play sound at all. I use TV speakers. Everything other works fine, only Spotify does not. Anyone from Spotify is going to solve this issues with smart TVs? I have premium and I can't play sound on my TV.

user-removed
Not applicable

I'm having this issue too. Spotify was playing through the TV speakers, then all of a sudden it doesn't. The songs are playing but no sound. I don't have any other sound devices, no sound bar or optical/hdmi. The TV sound settings are definitely set to TV speakers. Can't for the life of me figure out what's going on. I've tried turning off and on the TV, and logging out and back into spotify. In terms of solutions, I'm all out. Ideas?

Achenery
Casual Listener

Me too!! I don’t know what to do!

giedre
Casual Listener

i have exact same problem!!! did you managedto solve it?

nicoarmando
Casual Listener
The only workaround is to use the application from your smart phone and to
select to listen through your TV, doing it that way it works well.

giedre
Casual Listener
unfortunately it doesnt work for me either… i have tried everything possible. I have no idea what happened,because it was working before and then out of the sudden it won’t work...

u711697
Newbie

I know what you mean. I have exactly the same issue. It works fine on my phone and mac, but refuse to sound on my smart tv. Every other app works just fine. I don't have any bar o audio system connected to the TV. I always use it with the TV speaker. I used it one a couple of weeks ago and it worked fine. Now, it won't work. Any ideas?

nicoarmando
Casual Listener

Is it possible to increase/decrease the volume from the app? I have to put my speakers to the max volume, otherwise it barely sounds...other apps work perfectly.

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