Samsung Smart TV

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Samsung Smart TV

PhoenixGB
Newbie

Hi

 

I have a Samsung Smart TV purchased in Dubai, i reset the TV and started it all up whilst connected to my UK VPN, i have the Spotify app but i get a message saying that the TV's firmware doesnt support the app.

 

Any ideas?

1 ACCEPTED SOLUTION
Solution!

David
Spotify Legend
Hello everyone.

Just been informed that Spotify should be back up for E5000 / 6000 devices now. Ensure your Firmware is up to date and it should be in your Samsung app marketplace.
Airhorn Enthusiast

View solution in original post

89 Replies

Popfan
Music Fan

And now the Spotify app is gone - withdrawn. Just as well...

Jude
Spotify Legend

Hi All,

 

I have summarised the information that I have about in this post. Hopefully, this will save any further confusion, although there will be some disappointment for owners of unsupported models.

user-removed
Not applicable

You mean to tell me after the swarm of Samsung smart TV and smart blueray player users demanding the Spotify app for those devices, and it will only be available for the European market and only on select Tv models? What a joke you are spotify. Ahh bull pucky to all you streaming audio services, you do realize that Rhapsody beat all you guys to the punch, I now have access to Rhapsody available on my computer, my Samsung Smart Blue ray player, and also any hand held authorized device. I told you guys to get off your lazy asses or another streaming service would beat you to the punch. Well guess what, after the new year Rhapsody will get my business back, you screwed up and lost any future business I might have given you.

user-removed
Not applicable

Thanks. The Spotify was withdrawn as some users wrote - do you know: will it be modified in the meantime? I already upgraded firmware, but the app was not working...

Regards

Jude
Spotify Legend

Hi FletzMusik, I'm not sure I understand the question. If you have E5000 or E6000 it isn't supported at the moment. Hopefully, this will change very soon.

user-removed
Not applicable

hi, i have a ue40es6710 - so no app in the moment... But with the firmware 29.0 as you described i was not succesull to install th app (lat week i could download it from the samsungapps...but as other users wrote from tuesday on it was withdrawn. so will the app be modified?

Oboemasesetokoe
Casual Listener

Ok thanks for the update. hope to see the ES5500 to be supported in the comming weeks .

Mrschlangdude
Newbie

it will come, got the info from samsungsupportchat like... last week, they said that there will be a update for our TV's in some days :3 got the 5505 so.. 

Popfan
Music Fan

And now there's no internet connection on the Smart Hub! Hopefully they're working on this isue.

cantona76x
Casual Listener

I have Samsung UE46ES6715 and I have update the latest firmware, but it still say that the device is not supported...

 

Why?

 

 

Popfan
Music Fan

I guess that the E 7,8 & 9 series is their primary objective At least from the get.go, and more models later on.

getaceres
Newbie

I have a series 7 tv recently bought with the latest firmware and still the same error.

hanifbbz
Casual Listener

TV Model: UE55ES6565

Firmware version: 001028

Year: 2012

Location: Sweden

Spotify App version: 1.003

Error: the device firmware does not support this application please update to the latest firmware

________________________________

 

How to check the tv firmware version? Press menu > Support > Software Update > Stay on any of the options but don't press the button, the version appears at the end of the message on the right panel

 

How to check Spotify version? select the Spotify app but don't run it. Press Tools button on the remote and choose "Information" from the appearing menu.

Oboemasesetokoe
Casual Listener

I bought the UE40ES5500 today and found out that i also got the error message, very dissapointed....

Dpj
Casual Listener
Just got this from spotify customer support:
"We don't currently support the 5500, but with the success of Spotify on other models, it shouldn't be too long before we expand our support to other models, including the 5500. Please be patient. :)"
I think samsung smart hub could be a lot smarter- ie actually say in the app info which devices and os are supported...

Popfan
Music Fan

The 1029 firmware is out but it doesn't make any difference to update. I did via a USB-stick, but still the same prob! 😞

shadowhorst
Casual Listener

Same here. Samsung UE ES5800 with latest 1029 firmware (upgraded via USB Stick). Spotify still wants a "newer" firmware 😞

user-removed
Not applicable

I have a UE40ES6710 and the same experience: Got New firmware 29.0 and still no spotifyapp running on the system. SmartHub reset was not succesful.

Any news from other users? 

Dpj
Casual Listener
Same problem here. It looks like the app isn't quite ready yet. spotify app (v. 1.003) will not launch on my new samsung tv (UE37ES5500).  A message is returned saying a firmware update is required.  I am on the latest samsung  firmware (v. 001028

Nick1968
Casual Listener

I bought a SAMSUNG UE40ES5500 a few weeks ago and was really excited to hear the there was going to be a Spotify app released for the Smart TV range. Downloaded and installed the app today. It said I needed a firmware upgrade. Downloaded and installed a new software update. Same error. Very disappointing.

 

Jackestjerna
Newbie
I've got the same problem! How do I update The firmware on My samsung smart tv?

Please help me!
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