Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
So I actually subscribed to spotify to use it on my Samsung UA40ES6700 (Australia) when the app appeared in the Smart Hub.
It worked for 2 months, then after an auto update to the Smart Hub and/or TV the app disappeared. It is no longer downloaded to my TV, and it is not available to download to the tv anymore??
I contacted Samsung - they told me Spotify must have removed it because it is a 3rd party application.
I'd like some clarification around this issue. Annoyed I signed up to use Spotify on the tv as a media hub for the family and now it is gone...
Help?
Anyone else have this issue?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I do have the same problem. UA46ES7100M also located in Australia. I tried to find more info about it with no luck.
Hi, just checked again and there is no Spotify app on the tv 😞
Here is the info:
Smart Hub Version 4.6021 - 5.0
Unique ID 43CB3EXSBBISS
rgrds
That method doesn't get the id on my tv (it is similar, though). Regardless, I can get a unique ID.
I'd prefer not to post the unique ID on a public forum though! Is a pm okay?
Sure, go ahead and PM @Sam 🙂
Hi All,
Has anyone had any luck with this?
I too had the same issue and contacted spotify and they said they were working with Samsung to get the app back on the TV's and gave me a credit for a month.
That month has almost expired!
Would like to get this resolved or I will leave spotify as a premium member.
So any updates on this?
I've been waiting a while since the last response...
I guess it is a good time now to go out in the media and let people know that they should avoid subscribing to Spotify or trust Samsung for their services.
A good company is the company who cares about their clients, keep them inform and solves its problems transparently overnight. So far there is no evidence of these characteristics either in Spotify or Samsung. They behave like amateurs both in business and in trubleshooting.
We are dissapointed for this sad final conclusion.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…