Samsung ue55es8005 - several problems with spotify app

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Samsung ue55es8005 - several problems with spotify app

kjetilbras
Newbie

Hi there. 

 

I have a samsung ue55es8005, with the spotify app. Not able to play or even sometimes log into my spotify account. 

 

Have tried logging directly into spotify account only using username and password (not facebook) and 50% of the time  I get a message "there seems to be a problem with your spotify account, please visit spotify.com/samsung to register" 

 

When I get access to the spotify account I cannot play the songs. No matter what song I choose I get the message "An error has occurred. Error ID: 2" 

 

I have tried the following : 

-  Update to the latest firmware - did not work 

-  Uninstalled and reinstalled the spotify app - didn't work 

- Changed username and password - didn't work 

 

Help wanted ! 

18 Replies

Re: Samsung ue55es8005 - several problems with spotify app

hskjerping
Newbie

Same problem here. Same TV.

 

Please help.

Re: Samsung ue55es8005 - several problems with spotify app

TMAdam
Gig Goer

Re: Samsung ue55es8005 - several problems with spotify app

Rorey
Spotify Legend

Hi everyone. Rorey from Spotify here. We're investigating the issue at the moment but it would help out greatly if everyone could answer this question. 

 

Have you updated the TV firmware or Samsung Smart Hub recently?

Re: Samsung ue55es8005 - several problems with spotify app

Rorey
Spotify Legend

Also if you could let us know the following:

 

  • Your TV model number
  • Your Firmware version 

Samsung ue40es8005 - problems with spotify app

Fly_Q
Newbie

Hi!

 

I have samsung smart tv ue40es8005, and i just updated my spotify. Now I can't play any songs, it says  "An error has occurred. Error ID: 2". What can I do to make my spotify work again?

Re: Samsung ue40es8005 - problems with spotify app

Skydive
Newbie

Hi There,

 

You need to update firmware at your Samsung TV.

Make sure source is set to TV (not HDMI or any external)

Go into Menu --> Support --> Software update --> and then update...properly online :-)

 

You might have to uninstall Spotify and reinstall it again, mine worked without :-)

 

Hope it helps!

 

 

Re: Samsung ue40es8005 - problems with spotify app

-AP-
Newbie
Hi,

I have new problems with Samsung 7005 smart (?) tv. Spotify search is not working.

-Iif I remember right, it was ok yesterday.
I updated tv's firmware but no effect.

Another thing... Any news about smart tv bitrate? Is it still 160 kbs?

Re: Samsung ue55es8005 - several problems with spotify app

eirikkri
Casual Listener

Same here: Error ID 2 when playing any tune.

 

Worked perfectly for 8 months and at latest June 28 2013. So maybe a compatibity problem with the samsung firmware?

 

My TV is UE55ES6805 with firmware version supposed to be the latest: T-MST10PDEUC-1028.2, BT - G

 

Spotify version: 1.01511 (date: 2013/07/19)

 

 

Re: Samsung ue55es8005 - several problems with spotify app

Propellen30
Newbie

I have had the same problem "Error ID 2" for some time with my Samsung TV (UE55ES7005). Have you found any solution to this problem? 

 

Tnx! 


/Ellen

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