Samsung ue55es8005 - several problems with spotify app

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Re: Samsung ue55es8005 - several problems with spotify app

Rorey
Spotify Legend

A new version of the Spotify app for Samsung TVs went live last week which may have fixed this issue. Can everyone update their firmware and let us know if you're still getting this issue?

 

Re: Samsung ue55es8005 - several problems with spotify app

paulgossez
Casual Listener

Hello,

 

It is monthssssss now that this is a recurring problem with Spotify on Samsung TV... It has been working perfect for a while but it is really crapy now... When will we get a fix for this??? Can someone help ??

 

thanks

 

Re: Samsung ue55es8005 - several problems with spotify app

Joe
Community Legend

What errors are you getting and have you checked that your firmware is up to date? 

Re: Samsung ue55es8005 - several problems with spotify app

paulgossez
Casual Listener

I have Code Error 2 showing up when I try to launch a song... the firmware is normally updated... app version on TV is 1.021

 

thks

 

Re: Samsung ue55es8005 - several problems with spotify app

Joe
Community Legend

I get error 2 occasionally. Quitting the app and restarting often fixes it for me. If you get it all the time, it may be worth getting in touch with Samsung support.

Re: Samsung ue55es8005 - several problems with spotify app

erfredh
Newbie

I had same problem and upgraded with last firmware and it worked.

Re: Samsung ue55es8005 - several problems with spotify app

Rorey
Spotify Legend

Thanks for the info @erfredh .

 

Would everyone else mind trying a firmware upgrade to see if the situation improves? 

 

 

Re: Samsung ue55es8005 - several problems with spotify app

paulgossez
Casual Listener

Done a firmware update recently and problem solved. Works perfect now;

 

Thanks

 

Re: Samsung ue55es8005 - several problems with spotify app

chilli-cheese
Regular
I have the same problem. Firmware update has been done already. Any ideas? :(
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