Setting a device password

[dvandenzel]

Hi!

I'm experiencing some issues in setting a device password for my account.

A few years back I coupled my FB login to my Spotify account, which works on most devices. However, now I have a Onkyo amplifier, with integrated Spotify support. But to make this work, I need a device password, as the FB authentication doesn't work (tried that one).

I have followed the steps in setting a device password, and I receive a mail to set a password. But when I try to set a password I get the following error: 

"Er was een probleem bij het instellen van je wachtwoord."

"There was a problem in setting your device password"

No additional information... I've tried a lot of different passwords, with various complexities, nothing works...

Some solutions on the community suggested to generate a password via Facebook. I cannot find this option anywhere on the FB website. What I did notice though, is that I seem to have two account numbers associated to my Spotify account. Looking at the details of my account with Spotify which Facebook have registered under my account, it shows me a different account number than when I am logged in in Spotify...

I have one which starts with 1156XXXXXX (shows on FB) and 1119XXXXXX (for which I received the mail to set my Device Password).

Any wizzards here who know the answer?

Kind regards

[MaryS]

Hello,

Thanks for posting 🙂

It's really easy to set up a device password within Facebook. Just follow these steps:

1.    Head to www.facebook.com/settings.
2.    Select Security.
3.    Select App Passwords. 
4.    Click Generate App Password. 
5.    Enter your current Facebook password and click Submit.
6.    Enter Spotify, and Facebook will automatically generate a password for you. You can use this with your Facebook email address to log in to Spotify on any device. 

Let me know if you have further questions.

Cheers,

Mary