Song Order Within a Playlist Keeps Changing

[fivethirtyam]

Plan

Premium

Country

USA

Device

MacBook Pro/iPhone7P

Operating System

OSX High Sierra/iOS

My Question or Issue

I listen to the Friday Cratediggers Spotify Playlist every week to pick out what I like. Over the past couple of weeks, the order of songs will randomly change as I am listening (some tracks I haven't listened to yet will jump to the top of the playlist, while some I've already listened to will go to the bottom), this makes it hard to keep track of which songs I have already sorted through. I have noticed the same problem while listening on my iPhone as well. Please advise on whether this issue can be fixed. Thank you.

[Wannabeavet22]

Yeah I've been having this issue as well and it's mildly infuriating

[JakeSlater]

Yup this has been frustrating, but I think I found a workaround. I use the mobile app on an Android phone.

If I play the playlist from the screen that lists all of the songs, they do not seem to change order. I usually like to play songs from the screen that shows just the song cover so I can skip around the track or hit next easily, but the playlist songs seem to change order when I do this.

[CJ-Lister]

I have this problem to when listening to any playlist that lasts longer than 1 hour it is so annoying please help us fix it.

[Ver]

Hey everyone,

Thanks for reaching out to us. This sounds odd and we'll do our best to help you sort it out.

We'd suggest you restart your device and log out and log back in to the account. If that doesn't help, you can check these steps and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing any issues.

If that doesn't do the trick, you can try on another device. Does the issue persist?

@fivethirtyam If you still experience this issue, it's a good idea to try with another account. By doing that we can see if it's an account-related issue.

Let us know how it goes. If you have questions, you know where to find us.

[JuicyJoy]

Hi Ver,

I've followed your steps on how to run a clean reinstall and am finding I am still having the same problems as previously mentioned by others.

I currently listen to a Spotify-curated playlist called "Beast Mode" and the order of the songs change while I'm listening to it. I don't have it on "shuffle" but even then it shouldn't change the order of the songs within the playlist.

I am using Spotify on an iPhone 11 Pro Max running the latest iOS 14.2. There haven't been any recent software updates nor Spotify updates that I've seen.

Any suggestions on how else to fix this?

Many thanks!

- Joy

[JuicyJoy]

Apologies, I forgot to add that I was having the same problem as above with another Spotify-curated playlist called "Workout". I was so frustrated with this in the end that I just deleted it off my list of saved Playlists.

[Mario]

Hey @JuicyJoy!

Thanks for reaching out about this.

Could you let us know if this happens across devices or only on your phone?

Additionally, would you mind trying it with a different internet connection?

On another note, let us know if this has always happened or started happening after a specific event. Also - does this only occur with the playlists you mention or with other playlists too?

Cheers - We'll keep an eye out for your reply 🙂

[JuicyJoy]

Hi Mario,

I only use Spotify on my iPhone and generally not on my other devices like iPad or Laptop so I haven't noticed anything weird.

Internet connection - I have tried both on WiFi and mobile data. It seems to be an issue with Spotify-curated playlists in which the song order would randomly change. Any other playlists whether created by me or someone else doesn't seem to have this issue.

I feel like this has probably been a recent change I've noticed. I don't recall it happening after a specific event as such.

Thanks so much!

[Ver]

Hey @JuicyJoy,

Thanks for getting back to us 🙂

Could you try on another device? That way we can see if it's a device-related issue. Are there any changes?

In case you're using any battery optimization or power saving apps, it's a good idea to deactivate them for Spotify.

Keep us in the loop! If you have questions, you know where to find us.