Song available on Spotify Web, but not on the app

[heatmanofurioso]

Hello.

I have noticed some songs weren't available anymore on my playlists, so i assumed that the artist removed the song rights for Spotify.

But, i decided to search the issue online, and found a link to the song on Spotify Web, and i opened, and i was able to listen to the song on the web player.

I then decided to put the link on the desktop app, but it says that the song isn't available anymore. Same on the iOS app.

Any help on the issue? I have noticed this a couple of times, but the song in question is: <https://open.spotify.com/track/6Z6fRmXfG4mr4WwSY4DdKy>

Thank you

[Maria_B]

Hey @heatmanofurioso!

Welcome to the Spotify Community.

That's odd. If possible, try to log in using a friend's account to see if you're still able to play the song from the Web Player.

Keep us posted.

[Redscorpio909]

Hi,

Having the same issue with a "Ben Howard" song called "Empty Corridors". Pops up at the webplayer, i can play it there. When i add it to my music through the webplayer it pops up grey in the app on desktop.

What to do?

Grtz,

[lucasoriel]

It's happening to me too, with many songs from Vangelis and Enigma to Roxy Music. I can listen to the songs only in the web player, the app just jump them and shows the message "song not avaliable".

[joetron2030]

I'm having the same problem with Wilco albums. Works fine in the web player. Doesn't work when trying to play in desktop app (Win 10) or Android app.

I have submitted a support request through the contact us page. Still waiting for a response.

[SebLapidus]

I'm having the same problem with all of the Queens Of The Stone Age, Pearl Jam and Arctic Monkeys catalogue. I remember that recently there was an update for both mobile and desktop... has it something to do with it? I already tried deleting and reinstalling the app (both on my iPhone and Mac) and the problem persists.

Any ideas on what's going on?

[joetron2030]

Nope. No idea what fixed it. It wasn't anything I did. I think they're having intermittent problems somewhere in their back-end systems.

[heatmanofurioso]

That is strange. I have access to all of them.
Might be a country block?

[heatmanofurioso]

They could also be updating data. And you had bad luck when trying to query it

[joetron2030]

Problem happened again to me. This time the album is "Super Slimey" by Future & Young Thug. If I click play for the album from the desktop app, it just jumps to playing track 5. But, I can stream the full album with the web player.