Songs from Lee Tu Nguyen Randomly Playing

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Songs from Lee Tu Nguyen Randomly Playing

1231279965
Casual Listener

I have had Spotify Premium for a number of months without issue, (aside from the rubbish shuffle). The last week or so songs from an artist by the name of Lee Tu Nguyen will randomly start playing, even though none of the songs played are on any of my playlists. Indeed, I have never even heard of Lee Tu Nguyen before it started playing randomly on my Spotify.

 

This will happen in two ways.

 

1. I will be playing through a playlist and half way through a song the playback will stop and it will swap to Lee Tu Nguyen.

 

2. I will not have touched the computer at all and Spotify will randomly starting playing Lee Tu Nguyen songs without my permission.

 

Methods I have tried to fix this problem:

 

1. I have logged all instances out with the "Sign out everywhere" button in my account settings.

 

2. I have reinstalled Spotify.

 

3. Removed all offline devices.

 

4. Revoked access for all apps.

 

What in the world is going on? I don't pay for premium to be randomly woken up during the night with some annoying artist I have never heard of, nor do I pay to have my listening experience interupted by, (again), some annoying artist I have never heard of.

58 Replies

Re: Songs from Lee Tu Nguyen Randomly Playing

Peterragone
Newbie

You could be having an issue with the music in your queue, to see what's in your queue on a mobile device click on the "queue" option at the top of right of the song window any tracks shown there are queued and can quickly be removed by selecting the unwanted songs and removing them from there 

Re: Songs from Lee Tu Nguyen Randomly Playing

1231279965
Casual Listener
This songs that are randomly playing are not in my queue until they play. If you look at my queue the songs that are randomly playing are not listed anywhere. They are not in any playlist, not in the queue, not in my song list, not in my radio list, nor do i follow the artist.

Re: Songs from Lee Tu Nguyen Randomly Playing

user-removed
Not applicable

I am getting this exact same issue, I've changed all my passwords and Logged all sessions out via the website. I've sent a support ticket in to Spotify. It is still happening after making all security changes. I am 110% certain it is not another device I have signed into, the hostname of the device changing the songs via Spotify Connect is WIN-CQsomethingsomething.

Check this https://community.spotify.com/t5/Accounts-and-Subscriptions/Potential-Security-Vulnerability-in-iPho...

Re: Songs from Lee Tu Nguyen Randomly Playing - Status changed to: Need more info

Spotify
Spotify

Hey @1231279965 and @user-removed! That's odd, thanks for sending that over. 

 

Can you let us know the following: 

 

  1. Have you noticed any other unusual activity in your account?
  2. Is this happening across all devices?
  3. Does it happen while you're in Offline Mode too?
  4. Does it happen in 3G/4G or WiFi? 
  5. Device and Spotify version. 
  6. Are you on a shared WiFi network?

Hope to hear back from you soon. 

 

Take care. 

Re: Songs from Lee Tu Nguyen Randomly Playing - Status changed to: Need more info

1231279965
Casual Listener
No unusual activity. Only been happening on my desktop which is a wired
connection. Wireless is disabled on both the desktop and the router. I don't
use offline mode.

So I contacted Spotify support and in response they locked my account, which
was 4 days ago. So now not only is the account not working properly I am
unable to use the service that I paid for.

Re: Songs from Lee Tu Nguyen Randomly Playing

MaryC1
Spotify Legend

Hey @1231279965,

 

Just to check, are you still experiencing the same issue or did our Accounts team help you solve this? 

 

If we've not heard back from you in around 24 hours, we'll be getting this thread closed up.
 
Don't worry though. If you do need us, just give us a shout :)

Re: Songs from Lee Tu Nguyen Randomly Playing

MaryC1
Spotify Legend

Hey guys!

 

It seems we didn't receive a reply from your end. For this reason, we're setting this post as "Closed".

 
Don't hesitate to write us back if you need some extra help.
 
Our best,

Re: Songs from Lee Tu Nguyen Randomly Playing - Status changed to: Closed

MaryC1
Spotify Legend
 

Re: Songs from Lee Tu Nguyen Randomly Playing

EstherMer
Casual Listener

Hi - I'm having this exact issue and have tried all security changes. Can we reopen this thread? Really really annoying. 

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