Songs keep randomly stopping or skipping to the next song - LG Smart TV

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Songs keep randomly stopping or skipping to the next song - LG Smart TV

Galegon
Regular
I have premium account and in the past weeks i´m having an issue in my LG Smart TV model SK7900PLA, which consists in the songs keep randomly stopping or skipping to the next song until the list stops. - I already reinstall the app in the SmartTV, which grant me the latest version of spotify. - I have the TV software uo-to-date, with the latest version - This model is supported by spotify. But regardless of the efforts the problem persists. Help would be appreciated. Ty in advance
8 Replies

Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

Moderator
Moderator

Hey @Galegon.

 

Thanks for getting in touch!

 

It sounds like there might be some connectivity issues. Do you have the option of moving the WiFi and TV closer to eachother, or try if an ethernet cable helps? That way we can find out if there is an issue with the connection.

 

If you could also try an account from a friend or family member, we'll be able to determine if this is an account issue or not.

 

Hope you can try this out. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

Galegon
Regular

Hey Guido,

 

Thx for the quick reply, I forgot to mention that I have the ethernet cable plugged in the device and its 100Mbps, I would say that probably the problem is not an connection issue.

What I do know is that the synchronation between devices and the capability to command what is playing in the SmartTv throught other devices, for example an Iphone 8, was working fine until the past 4 or 5 weeks.

Maybe the last update on the LG Smartv screw this synchronization? And triggered this erratic behavior of stopping or skipping the songs? 

 

Regarding this:

"If you could also try an account from a friend or family member, we'll be able to determine if this is an account issue or not."

Since I have Premium for family, i´m going to try to other account and check it the behavior persist and feedback here.

 

Ty in advance

 

Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

Moderator
Moderator

Hey @Galegon.

 

Alright. Let us know how it goes!

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

Galegon
Regular

Hi all,

I checked with others accounts like was adviced but the behavior is the same, jumps musics, stops randomly, etc.

I already checked on the LG content store for new updates for spotify and nothing,  the version of the Spotify is out to date and is from 15/03/2019 with the version 2.0.12

I already had an update on the firmware of the smarttv after that spotify update, but no update from spotify, maybe the problem is there.

Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

Galegon
Regular

Hi all,

I checked with others accounts like was adviced but the behavior is the same, jumps musics, stops randomly, etc.

I already checked on the LG content store for new updates for spotify and nothing,  the version of the Spotify is out to date and is from 15/03/2019 with the version 2.0.12

I already had an update on the firmware of the smarttv after that spotify update, but no update from spotify, maybe the problem is there.

Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

LoganMcReady
Casual Listener

Just had this problem a few days ago. I had it before a few months back. You need to stop all devices and whatnot. But the most important thing you must do is to RESET your password. If the issue persists then you need to call customer service and have them reset it. 

It would seem that someone somehow has hacked into your spotify. If you notice playback of songs you don't recognize in your recently played section then this is most likely the case. Regardless, this fixed my problem of random stops during playback.

Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

Galegon
Regular

Hi LoganMcRead,

 

Ty for the reply.

I stopped the Spotify in all devices and after that reset and define a new passsword and even with that, when I started the spotify on the SmartTv the behavior presists and keeps jumping the music.

Im out of ideias here

Re: Songs keep randomly stopping or skipping to the next song - LG Smart TV

LoganMcReady
Casual Listener

Keep in mind that the fix only work in instances where playback stopped randomly and not with pausing or skipping issues. Regardless, I think it's time to get customer service involved. Give them a call and ask them to reset your acct. -as it may be compromised. Good luck bud! Hope this works like it did for me.

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