Songs keep skipping by themselves. HELP.

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Songs keep skipping by themselves. HELP.

vybz
Casual Listener

I'm using a free plan and using a HP pavilion Chromebook on Chrome OS 65. 

I cannot download the actual spotify player because im on Chromebook so i use the web player a lot but recently whenever a start a song, it skips after 2 second, then again and for every song. It just keeps skipping after a couple seconds. 

I've went through a lot of threads but they were all from around 2014 so i created a new one, if there is a new answer.

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Elena
Moderator
Moderator

Hey there folks,

 

Thank you for your posts.

 

We're sorry to hear you're still having trouble with with. We can confirm that this ongoing issue should now be fixed, so your issue might be caused by something else.

 

Make sure to take a look at the supported browsers listed here. If you've checked that would you mind letting us know what troubleshooting steps you've done?

 

We'll have an eye out for your reply 🙂

 

Cheers!

ElenaModerator
Help others find this answer and click "Accept as Solution".
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View solution in original post

fearmakasu
Casual Listener

Here is what you do, go onto the spotify app on your chromebook and click on the 3 dots on the right hand corner, then click on app info. Once you do that, click allow protected content. and then refresh the app. Now it should be working! If youre on the web player on chrome browser then just press on the lock symbol on the left hand side of the url on top, then allow protected content right there. Refresh. Now it should be working for you too!

121 Replies

uno_reverse
Casual Listener
yes same issue

LyriumTainted
Visitor

I'm having the same problem now; it only started today, and nothing's fixed it yet.

ashaelaj
Casual Listener

This is happening to me as well. Downloading apps on my chromebook has been restricted by administrator, and incognito was not working. Is there anything else I can do?

Edit: I should add that I've tried clearing my cookies, using different accounts, and restarting the computer in general. I'm using a Google Chrome OS Version 86.0.4240.68 with Linux.

AlikeL
Casual Listener

Im on a school chromebook, i use the web player. This keeps happening, please fix this spotify.

clbayless
Regular

I am having this problem too and I've tried everything to fix it and it's still not working

Ivan
Moderator
Moderator

Hey there @vybz

 

Thanks for reaching out to the Community about this. 

 

If the Spotify web player keeps on skipping through songs once you start playing, check if the same happens when you use it in a private/incognito window. This will make sure you avoid any issues with the browser's cache. If that doesn't do the trick try a different browser as well.

 

If your Chromebook is Google Play Store Enabled, you can download the Android version of the Spotify app from the Google Play Store. When using the Spotify app on your Chromebook you'll be able to download music for offline listening. 

 

Keep us posted! We'll be here if you have any questions. 

IvanModerator
Help others find this answer and click "Accept as Solution".
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“Music is the wine that fills the cup of silence.” - Robert Fripp

yolo21bro
Visitor
thank u for fixing the problem im not dealing with it anymore

fearmakasu
Casual Listener

This doesn't work, please find the right solution

vybz
Casual Listener

Quite a late reply but i tried this and it didnt work. It works on all my other devices just not on my chromebook. I cant get the spotify app either as the store doesnt work. 

Alyssa345
Casual Listener
ive tried everything, but my spotify still skips songs automatically and doesn't let me listen to music for longer than 2 seconds. every time i try to click on a song to play it starts skipping the song and gets stuck on one song.

Elena
Moderator
Moderator

Hey there folks,

 

Thank you for reaching out.

 

Can you confirm if you have tried downloading the app from the Google play Store on your Chromebook devices and if that works better for you?

 

Also - have you tried playing music in a private/incognito window?

 

Keep us posted. We'll have an eye out for your reply.

 

Cheers!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

QueenFan
Regular
Using the incognito window did not help. I am unable to use Google Play store, as it is disabled on my computer through my school administrator.

Ryan_Mi
Casual Listener
Unfortunately, I am having the same problem, yet I DO have the app on the chromebook. For me, it's not working for the app, the web extension, NOR the incognito mode. I have tried everything I could think of doing, yet nothing has worked. Thank you for your help, though, Elena!

sarabesek
Casual Listener

No, opening an incognito window does not work for me. (I also have this problem on my school computer now, my friend does too). It works on the app on my phone but not on the web version, I can't install the app on my school computer, only a shortcut to the web version.

AustinCole16
Visitor

I tried using incognito mode, but it is the same. As soon as the audio starts, it skips to the next song.

Player821
Visitor
Hey, I'm having the same problem. I also tried using the private/incognito window and it still doesn't work. I can't download it on the chromebook either. Is it possible something is wrong with the program?

XAsukaX
Newbie

Issue:

Songs will play for at most 2-3 seconds before freezing and skipping

 

resolution attempts: 

Download the appstore app (still skips)

Incognito tab (Still skips)

update speaker settings (limited on a chromebook, still skips)

Factory reset chromebook (Still skips)

 

I am a premium member, and cant even use the service, i would like to know if im going to even get something back for the service im paying to not be able to use at this point

 

suzvuk007
Visitor

I just tried the incognito window and it kept skipping. I also have the google play download and it's not working there either 😞 it started yesterday 10/6/20 for me as well! Help us Spotify, you're our only hope!

CHIMINIIO
Newbie
it did not work for me

jayfino
Regular

It skips automatically through every song and then it gets to a specific song where it plays for 9 seconds exactly and then stops.  Private/Incognito is where i daily use to play spotify. Downloading the app isn't an option for me as it is blocked by an administrator

 

Smol8151
Casual Listener
@Elena @Ivan help us
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