Same as title. If I play any song via web player on my Chromebook, after 9 seconds there will be a momentary one or two second pause, then playback will resume uninterrupted until the end of the song. I've tried the usual stuff and the problem's stil there.
It sounds like you might be experiencing this issue. You can follow the steps under Status Update, add your +Vote and Subscribe to the thread so you can stay up-to-date with any relevant news about this.
Thanks for reaching out this sounds odd and we'll do our best to help you out here.
Just to doublecheck, can you let us know if you've already tried to log out > restart your device > log back in?
If that doesn't do it for you, we'll need to know if this happens on all your devices and if you're using the Google play app or the web based version of Spotify.
A screen recording of what you're experiencing will be very helpful to our investigation as well.
Keep us in the loop here.
ElenaModerator
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Could you also let us know if this happens regardless of the network you're using? Does it happen on mobile data and your home Wi-Fi or only on your school/company's network.
Thanks. We'll be on the lookout for your replies.
AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
Could you try out the solution by @Milez in this thread and see if that makes any difference.
Also, you can head over to this Ongoing Issue thread and add your +Vote to stay up to date with any updates, as well as adding your info as a post. This will help our team with the investigation of this issue.
Cheers.
AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
Enabled Smooth Scrolling but couldn't find the "New Tab Loading Animation". Restarted chromebook anyhow and it SEEMS fixed. Let's hope it's permanent. Where exactly can I click "Accept as Solution"? ( Can't find it).
We’re happy to hear this is fixed for you and you can enjoy your music again.
To mark a response as a Solution you need to scroll and find the post in question and look at the bottom of the tray where it gets displayed. There you can see some buttons allowing you to Reply, Like or Accept As Solution.
We'll be here if you have any questions.
IvanModerator
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“Music is the wine that fills the cup of silence.” - Robert Fripp
No, you're right. If it's no solution for everyone, it's NO solution. By the way, after a brief, erm, pause of a couple of weeks, the "Pause after 9 seconds" is back with me again... Nothing solved. 😒
It's a good idea to check if the browser is up-to-date and to clear the cache. If the issue persists, you can try with a different browser. Are there any changes?
If that doesn't help, you can log in to another account. Does the issue occur?
Keep us in the loop! If you have questions, you know where to find us.
VerModerator
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"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
Just great,Today I got a brand new Chromebook from my work, an Acer 514. Now every song on spotify stops dead at 9 seconds PERMANENTLY. The song doesn't even restart, EVER! So long spotify... :-(Thanks a bunch,Karl
Thanks for getting in touch with us. We're sorry to hear you feel this way and we'd love to help you.
In this case it's a good idea to get in touch with your IT. That way you can check if there are restrictions on the device that could block apps like Spotify.
Let us know how it goes. If you have questions, you know where to find us.
VerModerator
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"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
I'm pretty sure there aren't any restrictions on my new device, when there weren't any on my old chromebook, nor on any devices of my colleagues.
MOREOVER, spotify now completely FLIPS on chromebook: the first 10 seconds or so, it starts a random new song in the same playlist EVERY second (like a fickle adolescent would), until it finds one it "approves" of, and THAT one it plays for the whole... 9 seconds. After that it retires.
Could you let us know which browser you are using and whether or not the issue persists on another one or on a different device? If you have the option to log in with a friend or family members account that would also help us get to the root cause of the problem quicker.
Keep us posted, we'd love to investigate this further.
MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
