Songs momentarily pause playback at 9 seconds


Songs momentarily pause playback at 9 seconds








Operating System

Chrome OS


My Question or Issue

Same as title. If I play any song via web player on my Chromebook, after 9 seconds there will be a momentary one or two second pause, then playback will resume uninterrupted until the end of the song. I've tried the usual stuff and the problem's stil there.

45 Replies


Hey @karldegrijse,


Thanks for getting back to us.


If your Chromebook supports the Play Store you should be able to download different browsers as regular apps. It would also be useful to check if the issue comes up when you log in with a friend or family members account or with a different network, such as a mobile hotspot.


Keep us posted, we’ll keep an eye out for your reply.

Help others find this answer and click "Accept as Solution".
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Casual Listener
Could you tell us, what are you doing related to this issue and when it will be fixed?
Your service is unusable.


I have to admit that, since a couple of weeks, the issue has solved itself without any actions on my part: I can use spotify on my chromebook now, like on any other device. I hope the same applies to the other members of this community, but somehow I fear it doesn't, don't ask me why... Am I wrong?


Tried it again..and Im STILL pausing at 9 seconds..i still have to listen on the Android app on my chromebook...if i want able to do that id be pisssed! Spotify please do something to rectify this problem!!


Hey folks,


Thanks for the info 🙂


It sounds like you might be experiencing this issue. You can follow the steps under Status Update, add your +Vote and Subscribe to the thread so you can stay up-to-date with any relevant news about this.


Stay safe!



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"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Casual Listener
Are you for real, do you even know what a CHROMEBOOK is? This issue has been a real problem for Spotify users on Chromebook app and web based for over a year now, almost two years! And your support desk has been utterly helpless, always repeating the same useless suggestions after your community members have said time and time again we've tried everything. I've even moved homes and offices in the past 18 months, don't you guys get it? Different chromebook. Different network. Different everything EXCEPT your software. This is basic troubleshooting man, wake up! Help us we are paying for this service it isn't free, you're probably losing subscribers because of this.

Gig Goer
I have the problem on my Acer Chromebook. Amazing that Spotify can't fix this after so long. Big black mark.


If you had read ALL the comments above, you'd understand that your questions are redundant. 

Been struggling with this (as a paying customer) for years. 

Get to work! 



There's a problem with the Webplayer on Spotify's end.

Using the same internet connection, the Spotify Playstore App on my Chromebook nor the app on my Android phone have the same skip issues. 

One year after original post, I'm still havin the problem, Also on an Acer Chromebook using the web player.


They still haven't fixed this? Former Spotify subscriber who tries this every couple months -- and Chrome OS versions -- hoping there's been a fixed.


Same issue as everyone else. Pauses on every track at 9 seconds. Resumes after a second. Very annoying interruption to music. Clearing cookes and cache doesn't help, neither does rebooting Chrome or resetting network. 

Casual Listener

My Chromebook has a problem where Spotify pauses momentarily at 9 seconds when on the web browser. My school disabled apps, so I cannot download the Spotify app. You answered someone else and said this was an individual problem. This is not. People are posting about it everywhere, places like Reddit. Please fix this problem.


The same thing is happening to me. I'm sure it is worse for those who paid.

Casual Listener

When I'm playing Spotify, I have this exact same problem. Currently, I am running an Acer Chromebook R11, and I have found a solution for now. However, I am not sure this will work on other devices, so do not take my words for granted.

1. Close out Spotify if you are playing it

2. Shut down your Chromebook with the "Shut Down" button

3. Turn on your Chromebook again 

4. Go to your Spotify and play a song, it should not pause at 9 seconds.

If this does not work on your Chromebook, then I am not sure. That is the only solution that I have seen to get rid of the problem.

P.S: If you shut it down again, Spotify will reset to pausing at 9 seconds. If you get worried about that, do the process again, for it has worked for me so far. 

Screenshot 2020-02-06 at 2.30.07 PM.png

Casual Listener

You may have to shut it down multiple times now. Be aware.


Has there been any fix for this? It gets annoying after a while. I'm having the exact same issue.

I'm still having this issue via Web Player, Any updates on the issue?

Spotify Legend

Hey @bnzss, help's arrived. 


Let's try a couple of things:

  • Open the Web Player in an incognito window.
  • Try a different internet connection
  • If your Chromebook is Google Play Store Enabled, you can download the Android version of the Spotify app from the Google Play Store and try it out.

Let us know if the issue persists, along with some more info. Does it happen with every song? Does anything break the pattern?


All the best!


I was having this problem on my Acer Chromebook 15...EVERY song would pause at 9 seconds in. I downloaded the Android version and it seems to be working fine now.(although i prefer the other spotify format)..but whatryagonnado?

Casual Listener

This happens to me on webplayer every song and on 2 different chromebooks. Live in the US.

Spotify Legend

Hey @troytrivia and the rest,


Thanks for getting in touch!


We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.


Sorry for the inconvenience. Let us know if you have further questions.


Have a nice day!