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Songs stopping after exactly 10 seconds only on a single device

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Songs stopping after exactly 10 seconds only on a single device

sn0rridge
Visitor

Plan

Free/Premium

Country

USA

Device

(Acer Chromebook R11)

Operating System

(Crome OS)

 

My Question or Issue

I use Spotify Web Player on both my Windows PC and Chromebook and for some inscrutable reason on the Chromebook it will cut off every single song at exactly 10 seconds, and then continue playing after about five seconds. I have tried signing in and out, clearing all browsing data (cache, cookies, etc.) and none of it has helped. I saw forum posts discussing Spotify fixing the issue for the Web Player but I am still experiancing the problem.

 

1 Reply

Re: Songs stopping after exactly 10 seconds only on a single device

Moderator
Moderator

Hello @sn0rridge,

 

Thanks for getting in touch!

 

We are aware of an issue with the web app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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