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Sony 2015 receivers dropped Spotify Connect

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Sony 2015 receivers dropped Spotify Connect

Music Fan

Sony just confirmed to me that their 2015 line-up of receivers, do not support Spotify Connect, even while all specification sheets do mention it being supported. Too bad I already bought myself a STR-DN1060.

 

So the only option I now have is Google Cast. But that will not be supported by Spotify because of Spotify Connect. How stupid is that?

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Re: Sony 2015 receivers dropped Spotify Connect

Regular

Hi,

 

I double checked your statement with our European Audio product team and it is not correct. This is the info they provided me:

 

The STR-DN1060 AV Receiver belongs to a family of audio products from Sony that are all compatible with Spotify Connect. An automatic firmware update will be provided that will allow access to Spotify Connect. The firmware update timing varies by product and the schedule is as follows: 

STR-DN1060 and STR-DN860 AV Receivers, HT-XT3 Sound Base, HT-ST9 and HT-NT3 Sound Bars : 20th June 2015

SRS-X99, SRS-X88 and SRS- X77 Wireless Speakers : 15th June 2015

 

I hope this clarifies for everybody. For any further Sony product specific questions you are always free to ask it here

 

In the meantime if you could let me know who gave you that information, I can make sure that such wrong information is not being distributed.

 

Kindest regards,

Nico

 

Nico Henderijckx

Head of Communities Europe

Sony Europe LTD

View solution in original post

55 Replies
Solution!

Re: Sony 2015 receivers dropped Spotify Connect

Regular

Hi,

 

I double checked your statement with our European Audio product team and it is not correct. This is the info they provided me:

 

The STR-DN1060 AV Receiver belongs to a family of audio products from Sony that are all compatible with Spotify Connect. An automatic firmware update will be provided that will allow access to Spotify Connect. The firmware update timing varies by product and the schedule is as follows: 

STR-DN1060 and STR-DN860 AV Receivers, HT-XT3 Sound Base, HT-ST9 and HT-NT3 Sound Bars : 20th June 2015

SRS-X99, SRS-X88 and SRS- X77 Wireless Speakers : 15th June 2015

 

I hope this clarifies for everybody. For any further Sony product specific questions you are always free to ask it here

 

In the meantime if you could let me know who gave you that information, I can make sure that such wrong information is not being distributed.

 

Kindest regards,

Nico

 

Nico Henderijckx

Head of Communities Europe

Sony Europe LTD

View solution in original post

Re: Sony 2015 receivers dropped Spotify Connect

Music Fan
Hi Nico,

Thanks for your reply. The answer was given twice by the EU customer support, in Dutch, case number 12684446.

Very happy to hear a fw update will arrive soon!

Kind regards,
Rik

Re: Sony 2015 receivers dropped Spotify Connect

Newbie
I'm being very impatient here but it's the 20th of June and I don't see the firmware update yet. Any news?

Re: Sony 2015 receivers dropped Spotify Connect

Regular

Hi,

 

I checked internally and we experienced an upload issue during the weekend uploading the new firmware on the download server.

The engineering team will try again today so hopefully it will appear for you to download by tomorrow.

 

Please confirm tomorrow if you can see it.


Cheers

Nico

 

Head of Communities Europe

Sony Europe LTD.

Re: Sony 2015 receivers dropped Spotify Connect

Gig Goer

Thanks for being active on this question, Nico.  It gives us confidence in a company when they engage with customers like this (and not all of your competitors do). We don't  need to always know everything's perfect, we just need to know our worries are taken seriously.

 

Looking forward to the coming update.

Re: Sony 2015 receivers dropped Spotify Connect

Music Fan

I checked manually and indeed the 1060 found a update. Installed it immediately.

 

Now Spotify indeed says there is a new Spotify Connect device available: the 1060. However, it fails to connect to it :X

 

Spotify Android (beta) ---> Spotify Workstation       works fine

Spotify Android (beta) ---> Sony 1060                      detects but fails playing

Spotify Workstation      ---> Sony 1060                      detects but fails playing

 

Tried cycling power but it didn't work.

Re: Sony 2015 receivers dropped Spotify Connect

Newbie
I've installed an update on 1060 and spotify connect works very well. Phone - xperia z1.

Re: Sony 2015 receivers dropped Spotify Connect

Gig Goer

My DN1060 picked up the update.  Spotify Connect is now there, my Android Spotify app could immediately see the device and connect to it.  (Domewodka, you said you used the Android beta app. Why not use the current full version instead of the beta?)

 

It sort of works fine but there are a couple of wobbly issues. 

 

At first the songs stuttered a lot while streaming. I seemed to have fixed that up by rebooting all the devices along the chain, the phone, receiver and router.

 

Now it starts playing a song well enough. But then it just stops after 30 sec or so.  When I look at the Android app I see the song is paused for some reason.  I don't know for sure whether its the app or the DN1060, but the app didn't do that when I connected to the receiver via bluetooth rather than Spotify Connect. The problem seems to affect the first one or two songs I try to play. When I change songs, it eventually seems to wake up and stops falling asleep like this.

Re: Sony 2015 receivers dropped Spotify Connect

Gig Goer
I think my sleeping app problem must have been the phone not the DN1060. I switched the phone off. When it rebooted it reported "applying Android updates". Very thoughtful of it to tell me earlier that it had some updates to apply 😞

The Spotify Connection between phone and DN1060 is proving to be perfectly fine now after that.
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