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Spotify App Won't Work on Chromebook

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Spotify App Won't Work on Chromebook

savilyn
Newbie

Plan

Premium

Device

Acer Chromebook 11

Operating System

Google Chrome(?)

 

Spotify appears as a black screen when I open the app. I've tried clearing my cache and reinstalling Spotify, but it hasn't worked. The web player works fine, but I prefer using the app over it; could anyone help me figure this out?

 

Screenshot 2019-04-27 at 2.42.13 PM.png

 

Additionally, while I was trying to post this message I ran into trouble; it wouldn't show me the captcha images until I went into incognito mode.

3 ACCEPTED SOLUTIONS

Accepted Solutions
Solution! 3 people liked this

Re: Spotify App Won't Work on Chromebook

Moderator
Moderator

Hey @savilyn and @maudiejie,

 

On desktop or laptop computer we support Windows and MacOS. On Mobile devices we support Android and iOS devices. More info here.

 

We don't have an official Chromebook app yet so we recommend using the webplayer.

 

Hope that works! Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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Solution!

Re: Spotify App Won't Work on Chromebook

Whooloo
Casual Listener

I fixed this issue by clearing cache in app options... might give it a try. 

Solution! 1 person liked this

Re: Spotify App Won't Work on Chromebook

fouroneohfive
Newbie

HI, I solved this on an ASUS 302 by doing the following....

 

1) Download the Sptify app

2) Open it and pin the app icon to the toolbar/dock

3) Click on icon to open the app - I got a big black screen

4) Right mouse click on the Spotify icon in the dock and select search

 

Whammo - the black screen cleared up and the search screen appeared and I was able to search and play :)

 

Hope this helps,

 

Screenshot 2019-06-12 at 9.25.54 AM.pngT

11 Replies

Re: Spotify App Won't Work on Chromebook

maudiejie
Casual Listener

I have the exact same problem.

Chromebook Asus something.

Netherlands.

Maud

1 person liked this

Re: Spotify App Won't Work on Chromebook

Rising Star 14 Ethan_Moore004
Rising Star 14

Hi there!!! 

 

It is probaly due to your school district blocking spotifys app!

 

Please Like

Ethan_Moore004Rising Star 14
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Note: I'm not a Spotify employee.
2 people liked this

Re: Spotify App Won't Work on Chromebook

maudiejie
Casual Listener

I am not in school, I am 60 years old

Solution! 3 people liked this

Re: Spotify App Won't Work on Chromebook

Moderator
Moderator

Hey @savilyn and @maudiejie,

 

On desktop or laptop computer we support Windows and MacOS. On Mobile devices we support Android and iOS devices. More info here.

 

We don't have an official Chromebook app yet so we recommend using the webplayer.

 

Hope that works! Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
1 person liked this

Re: Spotify App Won't Work on Chromebook

sirvemon
Newbie

Yes, but chromebooks can natively run android, so there is no reason the app shouldn't work. Every other app on the play store I have tried from netflix to google photos to even snapchat have worked fine with no probems whatsoever. The only app that doesn't open properly is spotify. 


@Guido wrote:

Hey @savilyn and @maudiejie,

 

On desktop or laptop computer we support Windows and MacOS. On Mobile devices we support Android and iOS devices. More info here.

 

We don't have an official Chromebook app yet so we recommend using the webplayer.

 

Hope that works! Let us know if you have further questions.

 

Have a nice day.


 

1 person liked this

Re: Spotify App Won't Work on Chromebook

mariarose19
Gig Goer

I did try using the android system and it worked fine with the exception of needing more space constantly (which can be solved if you want to invest in google 1 for 2.99 monthly) BUT, the web player and app should work on our chromebooks without having to do that.  I have not been able to access or see a fix to this problem since the last Spotify update.  All kinds of problems. I am going to try using the android system again for now. I can't think of any other way to listen to my premium spotify otherwise. So, with all due respect, using the web player or spotify app is not an answer if neither of them work. Thank you for trying to help.

3 people liked this

Re: Spotify App Won't Work on Chromebook

jcristto
Newbie

are you working on a chromebook app? it's 2019 ya'll !!!!!

Re: Spotify App Won't Work on Chromebook

LoganFoxx
Newbie

i was literally told on another spotify comunity page to go to the playstore and download the app if you have a chromebook. Now that it doesn't I'm being told on this page that spotify isnt supporting chromebooks. 

2 people liked this

Re: Spotify App Won't Work on Chromebook

Whooloo
Casual Listener

Hallo Maudiejie, 

 

I had the same problem, I'm using a new Asus C434TA.

The webplayer was showing a black screen and the android app seemed to open but not show anything. 

I managed to fix both. 

For the webplayer: go to https://open.spotify.com and see if that works.

If not, click the three dots in the top right corner, select more tools and click "clear browsing data..."

Select all time, and delete all cookies and cached items. 

If you want to use the spotify player, click on the three dots in the top right corner. Click more tools again and click install Spotify.

There's no option to download on the webplayer though, so that's why I wanted to use the android app. 

If you have the google play store enabled, look for the spotify app and install. 

When I opened the app, it showed me a big black screen. 

Make the window smaller, go to the drawer and longpress the app, and click app info.

click clear cache. after this the app showed me the login screen, and worked as expected. 

My guess is that chrome looks at cookies or cache in your other computers, and those mess stuff up sometimes. 

Good Luck!

 

 

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