Announcements

[Spotify Connect] - Certain Yamaha Receivers (just WXA-50) Disabled

Reply
Highlighted

[Spotify Connect] - Certain Yamaha Receivers (just WXA-50) Disabled

Visitor

Hi there, 

 

I have three WXA-50 Yamaha receivers, which are visible, but grayed out in the list Device Picker.  There is a note next them: "Can't play this right now".  (See attached screenshot).  

 

I have two other Yamaha receivers (RX-A780 and R-N303), plus a Sonos and other devices that still work fine via Spotify Connect.  In fact, the Yamaha MusicCast app lets me link the abled receivers to the disabled WXA-50 receivers, at which point they collectively work via Spotify Connect.  It's only when I try to use the WXA-50 receivers by themselves (or linked to other WXA-50 receivers) that they are disabled.  

 

The WXA-50 "grey out" is a recent phenomenon, but has persisted for the last three weeks.  All have the newest firmware, just checked today.  These both do play Spotify via Airplay from iPhone but it is not a viable option.

 

I saw this post from a few months ago:  https://community.spotify.com/t5/Ongoing-Issues/Connect-Yamaha-receivers-disabled-in-Device-Picker/i... and the advice to start a new thread if the problem persisted.  

 

Spotify App:  ver. 8.5.51.877

iOS and device: 13.3.1 (iphone 7)

Subscription: Premium Family

 

Thanks for any help you can provide!

 

IMG_1219.PNG
3 Replies
Highlighted

Re: [Spotify Connect] - Certain Yamaha Receivers (just WXA-50) Disabled

Visitor
Similar for me. It started a week or two ago. First it would say like yours when I played podcasts. Ok so I thought maybe the rights are gone for podcasts but now suddenly it wont show up at all. Problem is I'm using spotify 99% of the time so this sudden change of no support just made my unit worthless. Not sure who to ask for help. Is Spotify having technical problems or yamaha?
Highlighted

Re: [Spotify Connect] - Certain Yamaha Receivers (just WXA-50) Disabled

Newbie
Same problem here. Yamaha WXA-50 using Spotify connect on the same WLAN, latest firmware.
Highlighted

Re: [Spotify Connect] - Certain Yamaha Receivers (just WXA-50) Disabled

Moderator
Moderator

Hey folks,

 

Thanks posting here in the Community! We'll gladly help you out.

 

In such cases, where the devices show up in Connect as grayed out, the issue is caused by faulty installation files. Fortunately this can easily be remedied by performing a clean reinstall using the steps here. Make sure to completely shut down and restart all devices you are trying to connect afterwards. This is a simple, but often overlooked step.

 

Hope this helps. Keep us posted on how it goes.  

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
SUGGESTED POSTS