Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

Reply

Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

DaDadioToo
Visitor

 

Plan: Premium

Country: USA

Device: Alexa Spotify Connect, dots, shows, echo, multi room Alexa speakers

Spotify ver 8.5.19

iPhone XS, iOS 12.4

Linksys Velop mesh router 3 nodes.

 

My Question or Issue

 

Anyone help fix this: When listening to music on Alexa multi room speakers using Spotify connect Spotify randomly stops playing. Mostly only part of 1 song will play, it's random as to how long it will play, but it will always happens. The progress bar continues but there's no sound. I can pause, then un-pause, or scrub forward or start a new song, it will start playing again for a little while, then stops again. Also, if I let the song continue to “play” with no sound Spotify will not advance to the next song in the playlist. The problem repeats on the everywhere group devices as well as the living room group of Alexa devices. When I play a song on any single Alexa device the problem does not happen. Now for more weirdness, sometime when the audio stops it will still play on the bedroom show and bathroom echo, but not always, and that they will eventually stop audio as well. If you ask Alex what’s playing she will correctly answer, but no music, ask her to pause and then play, sound comes back. And lastly if you do nothing, sometimes 10 or 15 minutes later it will start audio playback on a different song in the playlist for a bit, then stop again. I have a 100 Mbps connection so this can't be the problem. This is a new issue. Been running multi room playback on Alexa for at least a year with no problems. Problem started about 2 weeks ago. Also, tried creating a new multi room group in the Alexa app, added two devices and called it Lounge.  Lounge does not appear as an option under connect to a device in the Spotify app. I have restarted all the Alexa devices. There has been no change to my equipment, no new devices. No luck. This is a big issue. I have converted the entire house to Spotify and Alexa multiroom. Help.

 

 

4 Replies

Re: Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

jamesjeudegmail
Visitor

I have had the same problem for months, in various combinations.  Impossible to find any reliable answer - most blog/chat discussion is around 'separate stream per room' when I'm solely worried about having my Echo groupings fail to play spotify reliably.  

Re: Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

oo_-6pjfledd
Newbie

I have the same problem. No connection to Echo from Amazon. That**bleep**.

Re: Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

rg11
Visitor

Similar problem, although with a stereo pair rather than multi-room. As far as I can tell, it doesn't happen with other stereo streams like TunedIn. 

Re: Spotify Connect randomly stops on Alexa Multi Room Speaker Groups

tl16u-29_4a6q
Newbie

Exactly the same problem I'm having. I'm testing on Amazon music player right now, so far it's ok. I might have to switch back to Amazon music unlimited and cancel Spotify premium.

SUGGESTED POSTS