Spotify Connect with HEOS and Alexa...device offline


Spotify Connect with HEOS and Alexa...device offline


Dear All,


I know this has been discussed a few times, but it would appear that this bug is literally being held quiet.

I love Spotify (so Amazon is not yet an option), and I love my HEOS (so Yamaha is not yet an option either). But this is changing.

With my home connected through an Echo it is obvious that I want to use Alexa with my HEOS devices to play Spotify Connect. However, although Alexa is trying to play Spotify she tells me that the HEOS device is offline on all HEOS devices. As all other functions like radio or local files work this way this seems to be a Spotify bug. The HEOS, the Spotify (and the Connect Control....I'll come to this later) skills are activated and set up properly. HEOS, Alexa and Spotify do list the devices and can access them separately without any problem.

For me it would appears that whenever Alexa activates Spotify, Spotify thinks it's connected and blocks all other devices. Also grouping devices doesn't work. It is understood and accepted that even with a premium Spotify account you can access only one device at a time.

In many communities you can read that this is intentional because Denon prefers Amazon, some say this is because of Spotify restrictions. You can even read from Denon that this problem can't be solved, but it can/could.

The Skill "Connect Control" from Lawrence Thorpe has shown that it is possible and has basically embarrassed all others who say this would be too difficult. Great work from Lawrence, by the way. Thanks! This skill basically manages to play Spotify Connect on HEOS devices using Alexa. Not less, but also not more. It lacks on functionality like choosing title, playlist...etc. and can only continue Spotify on other devices.

Now my question: Has this issue been addressed? Is Spotify working on a working connection to HEOS devices through Alexa? Is there light at the end of the tunnel? And if, how far down the road is it?

Thanks for your help/information.


Best Regards











Denon, Heos, Echo

Operating System



My Question or Issue

Spotify Connect on HEOS speakers with Alexa

3 Replies

Re: Spotify Connect with HEOS and Alexa...device offline

Casual Listener
This is a known issue. You can see at that support is "COMING SOON". I bought my Denon on February 12th. Back then, it was also "COMING SOON". I guess Denon, Spotify and me have a different understanding of "SOON". I got fooled.

Re: Spotify Connect with HEOS and Alexa...device offline


...and even in April 2021, this feature is not yet available, but it will also be shown cheekily on the website: Spotify comming soon. Stupid bums !


Re: Spotify Connect with HEOS and Alexa...device offline

Music Fan
I have exactly the same issue. Is anyone aware of any AVR (9.2, airplay, multiple inputs...) that has proper Spotify-Alexa streaming integration? “Alexa, play Radiohead from Spotify on AVR”