Spotify Does Not Work on Samsung Galaxy Active 2 Watch

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Spotify Does Not Work on Samsung Galaxy Active 2 Watch

Rhihan
Casual Listener

Plan

Premium

Country

USA

Device

Samsung Galaxy Active 2 Watch

Operating System

Tizen

 

My Question or Issue

I recently bought a Samsung Galaxy Active 2 Watch.  I installed Spotify on it from the Samsung store.  Since I already had it installed on my old Samsung Gear S3 watch, I figured this wouldn't be a problem.  I signed out of the Gear S3, and tried starting the Spotify on the Galaxy Active 2, but for some reason, after it says "Get Started" and I accept the permissions, it just goes to a black screen that says "Connect to Bluetooth to use Spotify".  The watch is connected to my Samsung S10 phone via Bluetooth. Everything else works, but Spotify just gives me this message, there's no way to change it.  I've tried uninstalling and reinstalling, I've tried rebooting both the phone and watch, I've tried going to standalone on my watch with just wifi and the phone off, and it's always the same message.  Is the app broken?  Or am I doing something wrong?  

 

Thank you!!!

6 Replies

Re: Spotify Does Not Work on Samsung Galaxy Active 2 Watch

sp91fv08nppcht1
Casual Listener
I'm having the same issue. Galaxy watch Active2 with Galaxy Note 10.

Please reply if you eventually find a resolution.

Re: Spotify Does Not Work on Samsung Galaxy Active 2 Watch

Rhihan
Casual Listener

What worked for me was resetting the watch to factory, connecting it to my phone, NOT UPDATING ANYTHING, launching Spotify on the watch and signing in.  It worked perfectly.  I didn't bother updating Spotify after that, still works great even on standalone mode.

Re: Spotify Does Not Work on Samsung Galaxy Active 2 Watch

sp91fv08nppcht1
Casual Listener
Thanks! That worked for me
Highlighted

Re: Spotify Does Not Work on Samsung Galaxy Active 2 Watch

Rhihan
Casual Listener

Awesome!  Glad I could help!

Re: Spotify Does Not Work on Samsung Galaxy Active 2 Watch

hongSOLO
Casual Listener

Just purchased the Samsung Galaxy watch active 2 a couple weeks ago and ran into the same issue. Here's how I resolved the problem.

 

Step 1: Open your spotify app and proceed to your settings ( Gear Icon at the upper right corner.)

 

Step 2: Scroll down to the devices section. Tap on "Connect to a device."

 

Step 3: If you see your watch on the list, Tap on it to remove it. (Your app should now show that you are listening on your 'this' phone.)

 

*Note: Remove the watch device from the spotify app but not your phone settings. Your watch should still be Connected to your phone via blue tooth.

 

Now open the spotify app on your s2 active watch and tap to refresh.

 

Voila.

 

I hope this works well for you as it did for me.

 

 

Ciao.

 

-solo

 

Re: Spotify Does Not Work on Samsung Galaxy Active 2 Watch

RicardoS
Visitor

My goodness thank you so much. Literally tried everything except that and I was frustrated for hours. I did the reset and made sure not to update Spotify in the Galaxy store and it works perfectly. DO NOT UPDATE SPOTIFY

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