Spotify STILL pausing at 9 seconds in

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Spotify STILL pausing at 9 seconds in

okaydolore
Newbie

Plan

Premium

Country

USA

Device

Spotify Web Player AND Android App

Operating System

Acer Chromebook 15

 

My Question or Issue

Despite changing some flags settings on Chrome, clearing cookies and caches, Spotify continues to pause *every* song at 9 seconds before resuming play. This has been marked as "Solved" in other threads but it hasn't actually. One user - NOT a Spotify employee of any kind - suggested the flags to help with the problem. It helped me for a few weeks before the issue resumed.

 

It would be nice if this was an issue that Spotify would actually look into and truly work on solving. I've been a Spotify user since it was in beta in the US but honestly, this is almost enough to make me switch platforms. It's a small thing but it's wildly irritating.

  • WP
45 Replies

lucasjames1
Visitor
Also happening to me on Chrome, playback stops at 9 seconds every couple of minutes. This is obviously a bug that Spotify should fix and not a client issue, please stop telling people to restart or whatever, just fix it.

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for your replies. 

 

We understand where you're coming from. However, keep in mind that issues such as these can be caused by many different factors, so what works for some users might not work for others. This is the reason why we need to narrow it down with everyone as much as possible, it helps us see if the cause is the same or not.

 

@lucasjames1, could you give us a bit more info about what you've tried? This info will also help us report the issue to the right folks. 

 

Keep us posted.

NovyModerator
 
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UnsatisfiedUser
Casual Listener

The tech support here does not answer questions. They ask the questions. They deflect and obfuscate. 

 

CANCEL YOUR SUBSCRIPTION

 

If you really want Spotify to address the issue with their programming hit them in their pocket books people. Stop paying to be frustrated with a subpar service and stop wasting your time on these tech-dodos.

Claymobil
Music Fan

Yeah but  I Don't want to cancel my subscription because on my end, Spotify works on andoird but it's the web app that nedds fixing.

 

But where we can agree is there: all the topics that are related to the probel of the 9 seconds are the same:

- problem

- solution: clear your cache, reboot the router, incognito mode, change of network, change of browser..

 

Nothing works, The only thing I saw is that the 9 seconds marks seems to fit the point where Spotify downloads more of the song that is currently playing and the download is stopped for some reason...

 

A friend had the problem last week and it's fixed for him but not for me..

 

Help .. ^^

OkMarkyMark
Casual Listener

A little research shows this problem has been going on since at least 2017, in various forms.  Seriously?  With so many folks having similar issues, with very specific details, I find it hard to believe the technical crew can't recreate and isolate the problem.  Really sad.  I guess I should be glad that I only experience the problem intermittently.  It's on Chrome and Edge, both latest version as of this post.  Clicking previous, previous, next generally gets it started again.

Novy
Moderator
Moderator

Hey @OkMarkyMark

 

Thanks for reaching out about this.

 

Would you mind letting us know if the same thing happens with a different account?

 

If you've tried any other steps, feel free to let us know. 

 

Keep us posted.

NovyModerator
 
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Claymobil
Music Fan

Ok so I wasn't sure but I posted a few minutes ago links to the spotify subreddit with the most recent posts about the 9 seconds problem and it got deleted twice ( I guess it's an automatic thing when there is a link to an external website)

My point is, a lot of people are encountering this problem and it lasts for years, comes and goes.. apparently a lot of people are having the problem since last week.

 

I get that you have to troubleshoot every problem but this one has ben troubleshoot several times now with people from everywhere, using different browsers, different IP, different ISP, different Operating systems.

 

If you don't know what is causing the issue, just tell us because right now it's causing more frustration for everyone (probably including you)

dominikk
Casual Listener

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.


This is very annoying. In the morning I like listening to the music, but I have to come to click 'next' at almost every song. And after a few 'next' click and I turn it off and play music at 'google music' because it works without interruption.


And I have a premium version.

Novy
Moderator
Moderator

Hey @dominikk

 

Thanks for reaching out about this. 

 

Just to confirm, is this only happening in the web player? 

 

It would also be helpful to know which troubleshooting steps you've already tried. This will help us give you better suggestions. 

 

Keep us posted.

NovyModerator
 
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dominikk
Casual Listener

hi

 

1. i have this problem only at web player. there is no issue on my phone app.

2. i have run only one tab on my web browser (chome), and this is only spotify player.

3. my internet connection works well. in the same time when spotify stops, other apps work well. IMO this is not connection issue.

 

best regards

 

3162l7zr4anfrt
Casual Listener

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.


I think you will loose your customers and listeners in short time, if doesnt fix this bug!!!

Novy
Moderator
Moderator

Hi @3162l7zr4anfrt

 

Thanks for reaching out to us. 

 

Could you let us know if you've already followed any of the previous suggestions? It's important that we gather this info so we can report this issue to the right folks if needed.

 

Also, do you notice the same behavior using a different internet connection? 

 

We'll be on the lookout.

NovyModerator
 
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Proddc
Visitor
Me too for web player

Jeremy
Moderator
Moderator

Hey folks,

 

Thank you for your posts. We're sorry to hear that you experiencing this. We're happy to assist you.

 

Make sure that your browsers are on the latest available version. If you're unsure, you can look online on what's the current version of the browser you're using to double check.

 

If that doesn't do the trick - would you mind to try out with another internet connection to see if the issue persists?

 

It would also be great if you'd let us know if this occurs on one specific device or multiple devices using the Web Player?

 

Keep us posted. We'll have an eye out for your replies.

 

Cheers!

 

JeremyModerator
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us3r
Visitor
I'm having the same problem

It works in firefox, but it doesn't with ironchrome


It has to be an Spotify issue because any other streaming service is working fine with ironchrome

Jeremy
Moderator
Moderator

Hey there @us3r,

 

Thank you for your post in this thread.

 

The browsers currently supported are Chrome 45+, Firefox 47+ and Edge 14+ Chrome 62+ and Safari 11+.

 

If you have any questions we're always one reply away.

 

Cheers!

JeremyModerator
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Claymobil
Music Fan

hello, 

I encounter this problem and I tried every web browser available to check if the problem still happens (chrome, Firefox, Edge (the new one), Even Vivaldi and Opera) 

And I also changed network, public IP adress, different accounts, cleared the cache, tried to downgrade my Chrome or upgrade it.

Still the same problem.

I checked within the developper debugging console and indeed I find some errors like the following:

 

Failed to load resource: the server responded with a status of 503 ()
6vendor~web-player.0cdc4f4e.js:1 Uncaught (in promise) TransportError: Token provider returned the same token twice.
at D._parseProvidedToken (https://open.scdn.co/cdn/build/web-player/vendor~web-player.0cdc4f4e.js:1:1352340)
DevTools failed to load SourceMap: Could not load content for https://open.scdn.co/cdn/build/web-player/vendor~web-player.0cdc4f4e.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://open.scdn.co/cdn/build/web-player/395.44ebcc34.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://open.scdn.co/cdn/build/web-player/673.8f8433ff.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://open.scdn.co/cdn/build/web-player/xpui-routes-playlist.6975aa85.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://open.scdn.co/cdn/build/web-player/web-player.70706db4.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

 

No it does not come from my network because I tried several networks, I don't have a firewall blocking anything, It worked great previously.

 

If you could direct me toward a solution that would be great.

 

Alex
Moderator
Moderator

Hi @Claymobil,


Thanks for reaching out about this in the Community!

 

Can you try to clear any entries containing Spotify from the host files on your computer.

 

Follow the instructions in this Solution.

 

Let us know if that helped.

 

Cheers.

AlexModerator
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Claymobil
Music Fan

Hello, Thanks for the reply !

 

I already tried it and I have no entries in my host file so nothing to delete I'm afraid.

 

Claymobil.

 

 

CarlosE
Moderator
Moderator

Hey there @Claymobil,

 

Thanks for keeping us posted.

 

Can you let us know if this also happens with the desktop and mobile apps, or just with the web player?

 

Also, does it persist when using an incognito/private window?

 

We'll be looking out for your reply.

CarlosEModerator
 
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