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Hey there folks,
Thank you for your posts in this thread.
As @csbubbles mentioned - we currently have an ongoing issue about this. We suggest that you head over there and leave the information that's being asked for. You can also leave a +VOTE and Subscribe to the thread for any updates.
Hey there @Claymobil,
Thanks for keeping us posted.
Can you let us know if this also happens with the desktop and mobile apps, or just with the web player?
Also, does it persist when using an incognito/private window?
We'll be looking out for your reply.
It only happens with the web player indeed. The account on the app works but on this machine this isntallation is not possible, I even have sometimes an error like in the attached file.
EDIT: I also tried in incognito mode and the 9 seconds stop is also there.
Thanks for the extra info.
Could you try the solution mentioned on this thread? It seems to have worked for some other users too.
Let us know if it does the trick.
I already went though this method and activated one of the two flags (smooth scrolling) because the other option is not available.
still no luck
Thanks for bearing with us.
Can you let us know the make, model and OS version of the computer where you're having this issue? We'd also like to know the version of the browsers you've tried.
Also and if possible, could you try with a different computer using the same network and let us know how it works?
We'll keep an eye out for your reply.
I've had the same. Experimented with chrome flags similar to those mentioned here and it worked for some time, then came back...
So I went to chrome://flags and started experimenting again. ATM it works again, so I'm sharing the flags I used:
Experiencing the same glitch, pausing at 9 seconds. It happens on two different machines, two different networks, always with Chrome on Windows 10.
Kind of ironic now that I stopped using the desktop app because it was too buggy.
Thanks for reaching out about this.
Could you let us know if the issue persist using the web player from an incognito window or a different browser?
Additionally, we suggest that you clear your cache and cookies in your browser and check if that makes the difference.
Keep us posted 🙂
I tried yesterday to change those flags and it seems that it's not better yet. but thanks for the tips 🙂
I emptied the cache once again, I tried several accounts and still no luck.
We whanged time last week end and it seems to be around the same time that the problem came back.
I also created a different virtual machine on a server to check with a different OS > same problem.
thanks for the detailed info and the troubleshooting you're going through.
Can you let us know if you can try connecting to a different network and disabling any Firewall or other traffic management software that could be blocking Spotify.
Keep us posted on how you get on.