Spotify STILL pausing at 9 seconds in

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Jeremy
Moderator

Hey there folks,

 

Thank you for your posts in this thread.

 

As @csbubbles mentioned - we currently have an ongoing issue about this. We suggest that you head over there and leave the information that's being asked for. You can also leave a +VOTE and Subscribe to the thread for any updates.

 

Take care!

Re: Spotify STILL pausing at 9 seconds in

Claymobil
Music Fan

I checked and I don't have any firewall or Antivirus software installed on my computer.

 

I relaunched a new window with incognito and I will check if that's better.

 

the flags did not change anything also

Re: Spotify STILL pausing at 9 seconds in

clay-mobil
Casual Listener

I tried to play music in incognito mode > no change.

 

I rebooted everything connected in my house > no change.

 

I tried to renew my public IP adress > No change.

 

Apart from the tim change, there was nothing that has changed on my network

Re: Spotify STILL pausing at 9 seconds in

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for your replies. 

 

Could you send over a video where we can take a better look at this issue? 

 

You can attach it to your next response to us by using the Insert Video option in the post editor or you can send a link to it, just make sure to exclude any personal info from the video.

 

We'll be on the lookout. 

NovyModerator
 
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Re: Spotify STILL pausing at 9 seconds in

clay-mobil
Casual Listener

I could not take a video but her is a screenshot with the paused song.

 

If i click next, the next song plays well but otherwise it stays that way

Paused.png

Re: Spotify STILL pausing at 9 seconds in

Novy
Moderator
Moderator

Hi @clay-mobil

 

Thanks for getting back to us. 

 

Could you try logging in to the web player using a different device and the same internet connection? 

 

Let us know how it goes.

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: Spotify STILL pausing at 9 seconds in

Claymobil
Music Fan

I did not have a computer at hand so I created a virtual machine to test i and I encounterred the same problem, but this time I had a pause at 9 seconds and 39 seconds. no idea why

I changed the network card to change the mac adress of the machine and no change

Re: Spotify STILL pausing at 9 seconds in

Claymobil
Music Fan

Hello,

 

Today  I tried on a different web  browser (the new edge) all seemed to be working but at one point, it also paused at 9 seconds.

 

If you could find a solution I would be reeeeally grateful ^^

 

thanks

Re: Spotify STILL pausing at 9 seconds in

Alex
Moderator
Moderator

@Claymobil,

 

Thanks for the info and your help in troubleshooting this.

 

Can you let us know if you can try creating a mobile hotspot from your phone and connect your computer to that one. This will help us determine if the issue is network related or related to any System administration software on your pc itself.

 

You can also try to enable Smooth Scrolling in Google chrome:

1. Open Google Chrome.

2. Copy and paste the link below into the address bar of Chrome, and press Enter.

 chrome://flags/#smooth-scrolling

3. Select Enabled.

 

The Default setting has smooth scrolling enabled, but it could automatically disable smooth scrolling when you have too many tabs open or it could be manually done by your Administrator.

 

Keep us posted on how you get on.

 

AlexModerator
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Re: Spotify STILL pausing at 9 seconds in

dominikk
Casual Listener

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.


This is very annoying. In the morning I like listening to the music, but I have to come to click 'next' at almost every song. And after a few 'next' click and I turn it off and play music at 'google music' because it works without interruption.


And I have a premium version.

Re: Spotify STILL pausing at 9 seconds in

Novy
Moderator
Moderator

Hey @dominikk

 

Thanks for reaching out about this. 

 

Just to confirm, is this only happening in the web player? 

 

It would also be helpful to know which troubleshooting steps you've already tried. This will help us give you better suggestions. 

 

Keep us posted.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau
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