Spotify STILL pausing at 9 seconds in

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Jeremy
Moderator

Hey there folks,

 

Thank you for your posts in this thread.

 

As @csbubbles mentioned - we currently have an ongoing issue about this. We suggest that you head over there and leave the information that's being asked for. You can also leave a +VOTE and Subscribe to the thread for any updates.

 

Take care!

Re: Spotify STILL pausing at 9 seconds in

3162l7zr4anfrt
Casual Listener

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.


I think you will loose your customers and listeners in short time, if doesnt fix this bug!!!

Re: Spotify STILL pausing at 9 seconds in

Novy
Moderator
Moderator

Hi @3162l7zr4anfrt

 

Thanks for reaching out to us. 

 

Could you let us know if you've already followed any of the previous suggestions? It's important that we gather this info so we can report this issue to the right folks if needed.

 

Also, do you notice the same behavior using a different internet connection? 

 

We'll be on the lookout.

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

Spotify STILL pausing at 9 seconds in

OkMarkyMark
Visitor

A little research shows this problem has been going on since at least 2017, in various forms.  Seriously?  With so many folks having similar issues, with very specific details, I find it hard to believe the technical crew can't recreate and isolate the problem.  Really sad.  I guess I should be glad that I only experience the problem intermittently.  It's on Chrome and Edge, both latest version as of this post.  Clicking previous, previous, next generally gets it started again.

Re: Spotify STILL pausing at 9 seconds in

Novy
Moderator
Moderator

Hey @OkMarkyMark

 

Thanks for reaching out about this.

 

Would you mind letting us know if the same thing happens with a different account?

 

If you've tried any other steps, feel free to let us know. 

 

Keep us posted.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: Spotify STILL pausing at 9 seconds in

lucasjames1
Visitor
Also happening to me on Chrome, playback stops at 9 seconds every couple of minutes. This is obviously a bug that Spotify should fix and not a client issue, please stop telling people to restart or whatever, just fix it.

Re: Spotify STILL pausing at 9 seconds in

Claymobil
Music Fan

Ok so I wasn't sure but I posted a few minutes ago links to the spotify subreddit with the most recent posts about the 9 seconds problem and it got deleted twice ( I guess it's an automatic thing when there is a link to an external website)

My point is, a lot of people are encountering this problem and it lasts for years, comes and goes.. apparently a lot of people are having the problem since last week.

 

I get that you have to troubleshoot every problem but this one has ben troubleshoot several times now with people from everywhere, using different browsers, different IP, different ISP, different Operating systems.

 

If you don't know what is causing the issue, just tell us because right now it's causing more frustration for everyone (probably including you)

Re: Spotify STILL pausing at 9 seconds in

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for your replies. 

 

We understand where you're coming from. However, keep in mind that issues such as these can be caused by many different factors, so what works for some users might not work for others. This is the reason why we need to narrow it down with everyone as much as possible, it helps us see if the cause is the same or not.

 

@lucasjames1, could you give us a bit more info about what you've tried? This info will also help us report the issue to the right folks. 

 

Keep us posted.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: Spotify STILL pausing at 9 seconds in

UnsatisfiedUser
Casual Listener

The tech support here does not answer questions. They ask the questions. They deflect and obfuscate. 

 

CANCEL YOUR SUBSCRIPTION

 

If you really want Spotify to address the issue with their programming hit them in their pocket books people. Stop paying to be frustrated with a subpar service and stop wasting your time on these tech-dodos.

Re: Spotify STILL pausing at 9 seconds in

Claymobil
Music Fan

Yeah but  I Don't want to cancel my subscription because on my end, Spotify works on andoird but it's the web app that nedds fixing.

 

But where we can agree is there: all the topics that are related to the probel of the 9 seconds are the same:

- problem

- solution: clear your cache, reboot the router, incognito mode, change of network, change of browser..

 

Nothing works, The only thing I saw is that the 9 seconds marks seems to fit the point where Spotify downloads more of the song that is currently playing and the download is stopped for some reason...

 

A friend had the problem last week and it's fixed for him but not for me..

 

Help .. ^^

Re: Spotify STILL pausing at 9 seconds in

scottfours
Casual Listener

Cleared cookies, logged back in, issue reappeared an hour later. 3 different machines now, always on chrome, Win 10.

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