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Spotify Web Player dropped support of the last Firefox ESR (60.4.0esr (64-bit))

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Re: this browser doesn't support spotify web player 2019

wadsn
Regular

I am also having the same issue. Tried in different networks (home and work), tried in incognito mode, tried to clean cookies and history. Nothing works. I really need Spotify to run the Web Player on Firefox.

Re: this browser doesn't support spotify web player 2019

oilí
Regular

Same thing here. Also on 60.4.0esr (32-bit)

 

While I spoof User Agent to Windows/Firefox 64 it works fine.

 

Hope spotify aren't withdrawing support for the ESR familiy of Firefox browers...

Re: this browser doesn't support spotify web player 2019

Rock Star 16
Rock Star 16

Hey, all!

 

I ran over a computer with Firefox having the same message. I managed to solve this by clearing all browsing history.
1. Type about:preferences to address bar, hit Enter.

2. go to the Privacy & Security tab

3. Scroll to History. There's a button named "Clear History..."

4. In 'Time Range to clear' select 'Everything'

5. Select / mark all under History section (everything from browsing history to cache)
6. Click 'Clear now'. Restart Firefox.

 

It should work now.

 

Let me know how it goes :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: this browser doesn't support spotify web player 2019

oilí
Regular

Thanks for your suggestion. This didn't work for me unfortunately.

 

Just cleared history for all options (cookies, cache, active logins etc.) and for time range everything. Closed firefox completely and re-opened, still getting the same message 'This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop. '

 

As mentioned before, changing the User Agent to a later firefox and spotify works again without any issues.

 

So simply swapping User agent from

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0 (won't load)

 

to

 

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0 (loads and works perfectly)

 

Just confirmed on the firefox site that 60.4.0esr is the latest release in the Extended Support Release family. It's current, maintained and supported and it's use is common place for user desktops in many corporations.

 

Like others here have already said I don't have unrestricted choice of browsers on my work machine so I hope spotify aren't blocking / restricting it and that this is just an oversight.

 

For anyone interested I used the 'Browser-Agent Switcher' addon available through firefox addons to swap between User Agent versions.

 

 

Re: this browser doesn't support spotify web player 2019

wadsn
Regular

It did not work for me either. I hope Spotify is able to overcome this issue asap.

Re: this browser doesn't support spotify web player 2019

Rock Star 16
Rock Star 16

That's rather interesting!

 

Are you all using Firefox' Extended Support Release (such as 60.4.0esr)?

Could it help to create a new user profile for Firefox? Mozilla has a guide on how to do that right here.

 

For non-ESR release clearing the browsing history should help.

 

Let me know how it goes :)

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: this browser doesn't support spotify web player 2019

oilí
Regular

I like your thinking, just created a fresh profile which opened a new (very bare!!) firefox session.

 

Unfortunately this profile too is getting the error and the normal spotify site doesn't load.

Re: this browser doesn't support spotify web player 2019

Rock Star 16
Rock Star 16

@oilí

 

Spotify.com does not load either? That's weird...
What error message does it show when you go to that webpage? :)

 

I'll ask around about Firefox ESR.

 

Let me know how things are going!

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: this browser doesn't support spotify web player 2019

oilí
Regular

Hi @Sebasty 

I could have worded that better.

 

I was referring only to open.spotify.com

 

My home machine is running Firefox 64.0.2. When i visit open.spotify.com it works fine, when i set the User Agent to the details of the  ESR release and then try to access open.spotify.com It returns 'This browser doesn't support Spotify Web Player.'

 

Re: this browser doesn't support spotify web player 2019

wadsn
Regular

Hi Sebasty,

 

Yes, I am using Firefox 60.4.0esr. I created a new profile and keep getting the "This browser doesn't support Spotify Web Player" message.

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