Spotify Web Player not working anymore since a couple of weeks

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Re: Spotify Web Player not working anymore since a couple of weeks

Rock Star 21
Rock Star 21

Hey, @giodeluigi.

 

That's odd!

 

It would be great to see a screenshot of the issue, if possible.

 

BittencourtRock Star 21
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Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi
Music Fan

Re: Spotify Web Player not working anymore since a couple of weeks

Rock Star 21
Rock Star 21

Hey @giodeluigi, thanks for the video recording.

 

The browser you're using is showing two icons in the upper right corner [from the screen recording]. Are those actually ad-blockers or data filters?

 

Could you also confirm that other desktop devices work as normal? 

 

Thanks!

BittencourtRock Star 21
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Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi
Music Fan

Hi 

Solution!

Re: Spotify Web Player not working anymore since a couple of weeks

Rock Star 21
Rock Star 21

Hey @giodeluigi,

 

Here are some things you can try - I hope it's more helpful:

 

  1. Make sure your browser is on the latest version available.
  2. Try opening the Web Player in a different browser or in an incognito/private window in your browser. 
  3. Try a different device.
  4. If possible, try it with a different WiFi network. For example, some shared or public networks (e.g. schools/work/office) restrict access to certain services. If it works with another connection, we recommend contacting the service provider of the original network for more information.
  5. Make sure to try the steps here.

If that doesn't do the trick, you can try checking your hosts file. 

 

For that, you'll need admin rights, but otherwise it's an easy procedure!

 

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to:

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 
0.0.0.0 open.spotify.com

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes.

 

Keep me posted!

BittencourtRock Star 21
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Re: Spotify Web Player not working anymore since a couple of weeks

Rock Star 21
Rock Star 21

Hey @giodeluigi,

 

So did you have the to try the suggestion I gave you yesterday?

 

Let me know if you have any questions!

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi
Music Fan

Hi Bittencourt!
Thanks for your help!
Finally I got my Spotify Web Player working again!
Most probably there was some problems with some entries in my host file that killed Spotify Web Player in the last 3 weeks.
Thanks again for your efforts and help.
Much love.
Giò

Re: Spotify Web Player not working anymore since a couple of weeks

Rock Star 21
Rock Star 21

Hey @giodeluigi, you're welcome!

 

I'm glad the issue is now solved.

 

Enjoy!

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: Spotify Web Player not working anymore since a couple of weeks

Ynnc
Newbie

Hi.

I've visited my hosts file and I've found 2 spotify addresses and I've deleted them. Since then my Spotify works again. 

Re: Spotify Web Player not working anymore since a couple of weeks

Rock Star 21
Rock Star 21

Hey @Ynnc, thanks for sharing that!

 

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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