Spotify Web Player won't play some podcasts

[jerula]

Plan

Premium

Country

USA

Device

Web Player - Google Chrome

Operating System

Windows 10

My Question or Issue

Some podcasts (not all) won't play on the Spotify Web Player. When I try to press play, the play button will either look like it's buffering until I select something else or it'll skip around the show's episodes until it lands on a random one that I didn't select. There have been times where I've listened to an episode of a show in the past and when I go to play a new episode later on I'm unable to play it. I have no issues with playback when I use the Android app either.

[Ivan]

Hey there @jerula,  

Help’s here!

Make sure you try opening the web player in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser. 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information.

Let us know how you get on! We'll be here in case you need any further help with this.

[myahb298]

still not working. tried this with Logan Paul's impaulsive and it did not work. This has been happening for weeks now.

[Mario]

Hi @myahb298, 

Welcome to the Community! 

Could you confirm if it happens over both WiFi and 3/4G? We'd also like to know if this issue occurs across different devices or only on your PC.

Additionally, could you try logging in with a friend's account on the web player and see if the issue persists with the same podcast?

Cheers - We'll keep an eye out for your reply!

[5ublim3]

Has there ever been a resolution to this topic? I just came across this problem and none of the above fixes it for me. It only seems to be an issue with my hardwired desktop PC.

[Jeremy]

Hi there @5ublim3,

Thank you for your reply.

Can you provide us the URI of the podcast so that we can have a closer look directly from our end?

Also, can you clear your cache and cookies?

We'll keep an eye out for your reply.

Cheers!

[5ublim3]

https://open.spotify.com/show/1P5ywuAliiRdTKbZPTvf2p?si=XPJ-kN70Q9qBMs5Tnkrcow is one of the ones I cant listen to

https://open.spotify.com/show/4LtTQzFAVl9HP4Ru5L0Ffs?si=vLr9yO7eRDu5dv3gI4UzFQ is another

https://open.spotify.com/show/6Mk7Wk6cmrgXWnitO3NdYe?si=GmjQEjoMRRa1KXGHL-bbjA is one more

HOWEVER 

https://open.spotify.com/show/71m5VZwQG7WFlMLT0ENItn?si=KhFUFFIuRAagDAXh4BU9dw is one I CAN listen to, as well as https://open.spotify.com/show/6GsF43OrzLJKCIMjzFVKym?si=JptZmujsSJGOtfT2VOHyVA and also can listen to https://open.spotify.com/show/4t4nuhMponRkNpX6xKFVNZ 

I have tried clearing cache and cookies and also tried EDGE, Chrome and FIrefox. I have tried using the incognito/private mode on each also. I cannot figure out what is different that I can hear some and not some others. I am at work so cannot use the app, just the web app. Even being at work I can see how it might be a firewall thing but I still cannot figure out why some work and not others.

[Alex]

Hey @5ublim3,

Thanks for the reply and the info.

If your computer is using a company VPN, which would alter the location of your IP, some podcasts may not be available in the market your network is rooted to.

To test this, could you try creating a new free account and check if the same shows don't work on that account as well?

We'll be looking forward to your reply 🙂

[gilmore7]

Hi I'm having the same problem with my own podcast. I sent it out and I'm getting replies that it's not found which is happening. It's happened with others. The thumbnail shows up but it's not opening. It's an older episode. Please help. 

https://open.spotify.com/episode/0rIrSlC9Z3I9COMWxbspaS?si=xN9lNmWPS5WS2QMeTf9mLA

[OscarDC]

Hey @gilmore7,

Thank you for reaching out to the Community and welcome.

To investigate your case further, we'll need some more info about it. Could you double-check if you can reproduce the episode on your end? Also, could you confirm with the other users if the issue happens in the Spotify app, or if it's just in the Web Player?

Lastly, would you mind checking if the issue is affecting just one episode or multiple episodes? This will give us a better look at it.

We'll be on the lookout.

[Ray2001]

Similar issue but i can play podcasts but not songs. It shows that the song is playing but i can't hear anything. 

[MihailY]

Hey @Ray2001,

Thanks for posting in the Community.

As a first step, can you please let us know the following:

• Your browser version.
• Does the issue persists when using a different browser and/or the desktop app? How about a different device?
• Have you tried any troubleshooting steps like clearing your cache and cookies?

Looking forward to your reply.