Spotify and alexa echo. song stop and start again

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Spotify and alexa echo. song stop and start again

funkopopwave
Newbie

Hi, I have problem listening spotify in my amazon echo. When I'm listening, per exemple, a playlist, some songs cut while playing and start from the beggining again, it's random but and is't a little annoyning

 

Any help will be apreciated. thanks in advance.

60 Replies

Daisy
Spotify Legend

Hey all,

 

Thanks for posting about this and bringing this to our attention.

 

Please let us know the following:

  • Device
  • Device OS
  • Spotify version

Thank you in advance 🙂 

 

Have a great day!

spiro111
Newbie

I have the same issue. When listening to Amazon Music it never cuts when I listen to spotify it stops playing. 

Grenyes
Newbie

Hi!

 

Same problem here. I've tried everything and Spotify after a few songs (never more than 10, sometimes after the first song) just stops playing in my Echo (always after the end of a song).

 

I've tried resetting all my devices, close session in all devices except Echo, checked my wifi signal quality and channel and nothing. Spotify cannot reliably play music in my Echo.

 

With Amazon Music never happens, only with Spotify.

 

I hope this issue is solved soon because my continuity in Spotify depends on it, and it will be a real shame...

 

 

dsach
Regular

I think I found the solution! It's not a network problem, at least not for me. 

 

First of all, I had the same problem that playback with Spotify randomly paused and resumed while playing.

 

At first, I figured out that it only stops when my phone was connected via Bluetooth.

Finally, I found that, even when Alexa plays music, it's still a Bluetooth speaker for my phone. So when I used my phone and it did some UI sound, these sounds would be also played via Alexa. This caused it to interrupt the music for a second.

So I just disabled all my UI sounds and there are no random stops anymore 🙂

However, other sounds like Whatsapp notifications still will interrupt playback. The only full solution I know is to mute the phone while connected to Alexa or to disconnect Bluetooth. 

lockwoodg
Music Fan

This post pertains to the use of Spotify Connect on Alexa. Not the use of Alexa as a Bluetooth speaker. If you are using an Echo device as a Bluetooth speaker then yes it will pause for notifications. To fix that just put your phone on vibrate or mute and the music will not be interrupted. The issue attempting to be resolved in this thread is music outright stopping in the middle of a stream when using Spotify Connect to use an Echo device as an Connect speaker.

 

However, you are correct in saying that this issue is not network related. 

JeffCT
Casual Listener

One of the issues with this forum (like many others) is that conversations take side-journies, and because these excursions don't create separate threads we end up with confusion and misunderstanding.   To the extend that I contributed to any of this confusion with my earlier comment, not realizing that I was actually responding to one of these sub-threads, I apologize.

SAPReApEr
Regular

Yep, back to the OP question. As i said earlier, I was sorry for my tangent but I was having (similar) issues which turned out to be a different issue apparently 🙂

Enjoy!

JeffCT
Casual Listener

To begin with, for the sake of full disclosure, I'm a network engineer for a very large communications company, so I do speak with some authority here.

I'm starting to believe that the issue has to do with the way the streaming negotiation between Echo and Spotify is implemented.  I don't think it is an intentional crippling on Amazon's part - it seems to have more to do with the way the stream is negotiated and maintained.

 

As to issues like the AC Adapter or Ethernet cable type, etc., these are not likely causes.  As to one of the comments about Category 5 cable only being capable of 10/100, when we speak of Category 5 what we are talking about today is almost always Category 5e.  The original Category 5 was deprecated over 15 years ago.  Category 5e cable is certified for gigabit speed up to 100m under the IEEE 802.3ab standards.

 

All of that being said, streaming audio doesn't require anywhere near these speeds, and it is unlikley that most people even have 100mb/s internet in their homes today.  What I am experiencing is a breakdown in negotiation between Echo and Spotify, whether that is initiated by packet loss or some defficiency in the way the API is implemented I don't know for sure.

 

But it sure is annoying.

lockwoodg
Music Fan

Jeff,

 

Good to know you have background experience/knowledge on this topic. (Networking not Echo Dots).

 

Contrary to what you may seem I am not some keyboard warrior who knows nothing. While I am not a full-time professional in the IT/Telco industry I am a part-time private consultant for SMBs and residential clients in my area specializing in high-bandwidth applications, wireless solutions, and (funny enough) structured cabling. This is mainly due to the fact that I am still a high school student.

 

I fully agree with what you believe is the issue since this seems to only be an issue with third party streaming services and not Amazon's in-house Prime music. I have contacted Amazon about this and I made it up to Tier 3 where they informed me that they knew of the issue and then hinted that they were not inclined to do much of anything to fix the issue. 

 

I also agree with you that wireless connectivity or power are unlikely causes.

 

Cat5:

 

I assume you too misunderstood my post. That was not an actual or probable application. Yes I was talking about Cat5, not Cat5e. I do have to disgaree with you as most other I know in the field refer to Cat5e as Cat5e, as the extra syllable doesn't add much length or required effort while being, in theory, more correct. I do know Cat5e is capable of gigabit speeds however Cat5 is not.

 

I personally am kind of fed up with Alexa and I am looking to switch to a Google Home Mini as it seems to be a better and more well-rounded product.

 

P.S. Saw your second posting. No apology warranted and your comment did not add confusion. While I agree sub-conversations are sometimes distracting and confusing I they are inevitable and in some cases interesting.

 

Thanks,

glockwood

 

Ebenotti
Newbie

Mine is skipping exactly every 46 seconds, consistently. 

 

I am using an amazon dot and as well as Spotify premium. The dot is plugged into the USB port of the Bluetooth speaker to which it connected. 

mstnkl
Regular

I have the same problem. Stuttering on the echo all the time.

louisik1
Casual Listener

I have this problem too. I just assumed it was because Alexa, listening to the music, thought it was me saying 'Alexa'.  It plays music, hears instruments/sounds like ahh sss ss ss and pauses to listen for instructions.  You can test it by pushing the mute microphone button while its playing music.

 

My other tinfoil theory is that there are probably secret sounds Amazon uses in the Alexa devices to control it, for development and testing etc.  The music is sounding like those test sounds so Alexa pauses to listen.

lockwoodg
Music Fan

@louisik1 wrote:

I have this problem too. I just assumed it was because Alexa, listening to the music, thought it was me saying 'Alexa'.  It plays music, hears instruments/sounds like ahh sss ss ss and pauses to listen for instructions.  You can test it by pushing the mute microphone button while its playing music.

 

My other tinfoil theory is that there are probably secret sounds Amazon uses in the Alexa devices to control it, for development and testing etc.  The music is sounding like those test sounds so Alexa pauses to listen.


This may be for you, but for me, my clients, and many other users there is an issue with Alexa simply stopping randomly, not stopping to listen, but out of the blue. It doesn’t matter if the microphone is muted or not it will still happen. I even removed the microphone array from an spare echo dot gen. 2 for the heck of it and it still does the same gosh darn thing.

Radian
Roadie

I've been getting stuttering as well as stop-start playback. This is on an Echo and three Dots. WiFi signal makes no difference. Some are within a few feet of the AP others still in range and all other functions work perfectly. I powered up a Dot from a USB battery pack and walked it right up to the AP and it made no difference.

 

What I do notice is that they can play all day long but once past 6PM the suttering begins. By stuttering I mean rapid cutting in and out of the music as if there was a loose connection to some old analog gear.

What's a Spotify Rock Star, and how do I become one?

lockwoodg
Music Fan

Ive never heard of that. Usually it just stops playing and I will have to trigger it to play again with a remote, a voice command, or in Spotify. What speed is your ISP rating you for? That is the only thing I could think being the root of that problem other than a serious software bug. Also, reserve IPs for your Alexas as that has helped me a bit. 

Radian
Roadie

@lockwoodg wrote:

Ive never heard of that. Usually it just stops playing and I will have to trigger it to play again with a remote, a voice command, or in Spotify. What speed is your ISP rating you for? That is the only thing I could think being the root of that problem other than a serious software bug. Also, reserve IPs for your Alexas as that has helped me a bit. 


I recognise the same issues you have with playback stalling in addition to the Desktop app losing track of what's playing - issues that have been around since the inception of Spotify Connect in my experience. The stutter, however, is a relatively new problem - one which I attributed (incorrectly I now beleive) to playback through the Amazon voice assistants.

 

The reason I have changed my mind on this issue is that since my previous post where I reported the stuttering begin shortly after 6PM, I have since spoken with my Son who has his own Spotify account and he experienced the exact same problem at virtually the same minute. I had looked up at a clock at 6:03 and he noted the onset of stuttering at 6:02 - but he was listening using the Windows desktop App.

 

The most likely explanation is that there is a network issue on our home LAN or with our ISP although there appeared to be the usual solid 70Mbit internet connection at the time. I had previously reserved the IP addresses of all playback devices although I'm now wondering about the DHCP lease expiry.

What's a Spotify Rock Star, and how do I become one?

lockwoodg
Music Fan

First off: Ahhh... finally someone in this forum who knows anything about advanced routing and just networking in general.

 

70Mbps is totally adequate for Spotify. In regards to your ISP being the issue. Patches are usually applied at 2am (or at least for mine) and are not daily so that rules that out. What brand and model is your router/gateway or if you have something better what is doing your routing (PFSense and similar)? I would check to ensure that you do have a static DHCP lease set for your devices and make sure they are actually the proper MAC addresses. I would then change your lease renewal period a multiple of 24 hours so it occurs on a schedule but ensure that it renews when you are all asleep. If you have a consumer router you may be able to set the lease renewal time to an actual TOD. This is the best solution I have since Amazon currently doesn’t support true static IPs. (This must be done client side in addition to reserving the IP router side) Also a heads up I have spoken to Tier 3 Specialists at Amazon and they do not predict Static IP configuration will be coming down the pipe anytime soon (this has been a recurring thorn in my side as many of my clients have this issue with multiple Dots with this issue.

Radian
Roadie

@lockwoodg wrote:

...since Amazon currently doesn’t support true static IPs. (This must be done client side in addition to reserving the IP router side) Also a heads up I have spoken to Tier 3 Specialists at Amazon and they do not predict Static IP configuration will be coming down the pipe anytime soon (this has been a recurring thorn in my side as many of my clients have this issue with multiple Dots with this issue.


Interesting. I've been seeing IP conflicts involving Amazon Dots. Ususally a router re-boot takes care of things (WRT1900ACSv2) also, I'm reminded that we have a chromecast on the network and I read that packet flooding can take place under certain conditions. Thanks for the tips.

What's a Spotify Rock Star, and how do I become one?

steventhebold
Newbie

My echo was stopping regardless of what music app, and even some other apps. I plugged it in to a stronger USB plug, fixed. Make sure it's getting enough electricity!

SAPReApEr
Regular

Changing back to the included amazon usb power adapter seemed to help mine A+!!!

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