Spotify connect stops playing

Reply

Spotify connect stops playing

user-removed
Not applicable

Why does  Spotify connect lose connection with Bluesound Node2i streamers. It just stops/pauses. This is both on wi fi  and wlan. What’s going on. This problem is at your end. I’ve talked to the Bluesound team,and it’s not my NODE2i. So,sorry,please fix it. I don’t wanna leave the Spotify app. But I must say I’m being tempted by Tidal, this is because my Bluesound app has two radio paradise channels,and they play in full flac files. The difference is quite amazing on a good HI Fi set up. I’ve tried all the classics things,like login on and off... This problem I’m 100 percent Spotify is aware of,but just can’t handle music traffic. I’ve tested their ping,it was on 220 max. That’s an insane latency! That means Spotify.com sends out the music from their servers very,very slow. Well then. Upgrade your servers and so on. I’ve been a happy camper with Spotify premium from 2015,and lately this past few weeks,the problems have occurred. I think maybe I’m out in a months time,this is just unacceptable. Thanks. 

 

 

 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

12 Replies

Re: Spotify connect stops playing

Jemi
Spotify Legend

Hey @user-removed, help's here. 


Let's try a couple of things. First, restart all your devices (and speakers) by unplugging them and plugging them back in. Also, make sure to:

  • Reinstall the Spotify app.
  • Check that the device's software is up-to-date. If you don't know, check with your device's manufacturer for how to update the version software.
  • If possible, try switching between different networks and see if that helps.

Let us know how it goes :)

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf

Re: Spotify connect stops playing

user-removed
Not applicable

I’ll give it a shot. Sorry I meant lan as a ethernet connection. And wi fi as wlan. If I’m not completely mistaken,please correct me. I’ll give your tips a try. But Spotify still sounds better then tidal! And the interface is much smoother. I’ll hope I could resolve this matter soon. Thanks.

Re: Spotify connect stops playing

stormyuk
Music Fan
I get the exact same problem with both Spotify Connect and Google Cast on a Sony Android TV. It used to work flawlessly, now it either hangs after a few songs or breaks after an advertisement pops up. Playing on the phone directly is fine, Spotify Connect/Cast. Not so fine.

Re: Spotify connect stops playing

user-removed
Not applicable
Yeah it’s annoying. I’m trying to email them,but for some reason they don’t do that anymore. Are you hearing this Spotify! You need to fix this. Please. Contact me directly. You have my mail. Delete my account,then I can start again. Thanks.

Re: Spotify connect stops playing

user-removed
Not applicable
Hello. I’m thinking maybe if I delete my premium account,then can I open an account again then. I mean start over again with Spotify premium. Maybe then Spotify Connect we’ll work again. Or if I delete my Spotify premium account. Cant I create a new account then? Thanks.

Re: Spotify connect stops playing

Moderator
Moderator

Hey @user-removed.

 

Thanks for getting back to us.

 

You could try to create a new account to see if that solves the issue. Feel free to create a new account to see if that works. 

 

If that works and you make sure your music collection is stored in public playlists, you can visit your old account with your new account and grab all your songs from there. You’ll be able to visit your old account by putting the following string in the search bar:  spotify:user:username

 

Don't forget to replace username with your old username.

 

We hope you'd like to try this! It's a lot quicker than it might seem. Let us know if you have further questions.

 

Have a nice day

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Spotify connect stops playing

39Helix2
Music Fan
I would contact Spotify support chat. My problems seems to under control. But be aware it’s a nightmare to chat with them. They ask so many questions. Well maybe I was unlucky. Have them delete your account. That I think we’ll help. Good luck.

Re: Spotify connect stops playing

39Helix2
Music Fan
I’m not following you. They have deleted my account. It now seems to under control the problems I had. But how can I get access to my old account? Come to think off I only had one playlist,I’ll live. But I want to use the name I’m using here in my profile at Spotify.com. Support said that was impossible. And that the second username we’ll be there forever! And they said my old account is as I said deleted. Why on earth didn’t support say this to me:pouting_face::pouting_face::pouting_face:

Re: Spotify connect stops playing

39Helix2
Music Fan
Hey there! Try and delete your account. Talk to support. I don’t know if you gotten a couple replies before,because my post keeps hanging up. But it helped to delete my account. Now it’s no problem. Only that I have two username. One here and one in my profile page at Spotify.com. It’s annoying.
SUGGESTED POSTS