Spotify doesn’t play on Bose SoundTouch anymore

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Re: Spotify doesn’t play on Bose SoundTouch anymore

Visitor
Ditto. Spotify mustve **bleep** up. Time they fixed it.
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Re: Spotify doesn’t play on Bose SoundTouch anymore

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

For users who are experiencing this issue and have access to other streaming services, could you confirm that this is only happening for you on Spotify?

If so, can you also confirm that you've tried the following:

  • logging into a different account
  • using Connect from a different device
  • connecting to a different network?

If none of the above steps work, let us know and we'll see what we can suggest next.

 

Thanks - keep us posted!

PeterModerator
 
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Re: Spotify doesn’t play on Bose SoundTouch anymore

Visitor

I had the same problem! The SoundTouch appeared in the "Connect to a device" list successfully for around 3 or 4 years, without fail. In fact the SoundTouch was the device that was always available when other devices like my Rocki play (so unreliable) or OnePlus6 (excessive power saver) were flakey as.

 

Then one day, my faithful SoundTouch speakers just stopped appearing. Disaster! With no notice, no error. I only knew it had dropped because all of a sudden Spotify was showing no devices on the list and instead offering me patronising 1-2-3 guides on how to connect a speaker! SERIOUSLY! I had to listen to music on my laptop speakers for almost half an hour!!!!!

 

I tried everything. Installing latest firmware. Reconnecting the Spotify account. Restarting my mac book and phone. Even rebooted my router. Nothing fixed it. Then, in a fit of frustration, I did a cold restart on speaker. Ripped the cord out the mains. Let it reboot. And low and behold, the old faithful speakers re-appeared.

 

And again, after 45 minutes of tinny music and two Ecosia searches, all was again well in the world.

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Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener

Glad to hear you got it solved!

Would you mind explaining a little bit more about how you did the "cold restart on the speaker"?  What do you mean by "Ripped the cord out the mains"

 

Thanks!

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Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener

 I did a factory reset on my Bose Soundtouch and it did the trick.

https://www.bose.com/en_us/support/article/resetting-your-system-to-factory-defaults-st10.html

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Re: Spotify doesn’t play on Bose SoundTouch anymore

Regular

By ripping the cord, he means simply pulling the electrical cable out of the back of the soundtouch, waiting a few seconds until all lights are out and plugging it back in. Alternatively you can pull the plug out of the wall socket, but not all of us had access to it.  Main thing is, leave it unplugged until all the lights go out. 

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Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener

My av130 gives the same problem with spotify. I can play the radio or my from my nas, but spotify won't work on this single speaker. Spotify works great on my 10ens and 20ies. 

When trying to use the worst app in history, Soundtouch just gives a bluescreen or says that it cant log into spotify right now.

♂️🤦‍♂️

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Re: Spotify doesn’t play on Bose SoundTouch anymore

Visitor
Spotify will not work through my Bose system anymore. Pandora works fine. I’m suspecting has nothing to do with those but with Spotify. Please fix the problem since I am paying a monthly premium due for Spotify!
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Re: Spotify doesn’t play on Bose SoundTouch anymore

Casual Listener
It still didn't work for me

Re: Spotify doesn’t play on Bose SoundTouch anymore

Visitor

I removed the spotify account from the device, added it again and things were working again.

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