Spotify doesn’t play on Bose SoundTouch anymore

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Spotify doesn’t play on Bose SoundTouch anymore

Shaderlees
Visitor

Plan
Premium

Country

USA

Device

(iPhone 11, iPad Air)

Operating System

(iOS latest update.)

 

My Question or Issue

I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whenever I select a song, it just stays on the blue screen and nothing happens. No sounds, no information of the song or artist. Just blue. It’s the only music service that doesn’t work and Bose customer service says it’s 100% a Spotify issue. I’ve done most of the obvious troubleshooting so far (reset, sign out/in, reinstall, etc...). Does anyone have any suggestions? Thank you in advance!

 

 

2 ACCEPTED SOLUTIONS
Solution!

santeri
Music Fan
Hey, thanks for the education! We've changed it to 255.

View solution in original post

Solution!

MoRiley50
Casual Listener
We FINALLY fixed ours by taking our pool O/S off of WiFi and hardwiring it
to the router. The pool O/S (Hayward OmniLogic) seemed to be interfering
with the other systems trying to use WiFi.

View solution in original post

80 Replies

Caro_Thestep
Casual Listener

Hi Peter!

 

I’ve done all the aforementioned steps + factory reset of both of my Bose Soundtouch 10 speakers and the problem with Spotify still continues;

-Spotify music disconnects every 2-3 seconds asynchronously between the speakers, then reconnect, etc.

 

-this problem occurs no matter the way I use Spotify on my speakers; Soundtouch, Spotify, speaker buttons, or even via Bluetooth.

-I use a Spotify Premium Account

-Listening to Spotify on any other device works like a breeze.

-Every other music system (Radio Paradise, Radio-Classique, etc) I use on my Bose Soundtouch 10 via Soundtouch works perfectly.

-I don’t have a problem to play music coming from other systems (Apple Music) via Bluetooth.

 

Please let me know what would be the next steps.  I believe this problem likely started 1-2 weeks ago.

 

thanks

 

Caro_Thestep
Casual Listener

Update; updated my router's firmware and changed channel. Everything works for the moment...  Either this was wave interference or old firmware, I do not know.

Xenia
Moderator
Moderator

Hey everyone,

 

Seems like performing a soft reset or hard reset on your speakers does the trick. We’d recommend you follow the steps suggested by @Veemaxt here and should that not work, try a factory reset. Head here to check out how.

 

Hope this helps. Let us know how you get on 🙂

XeniaModerator
Help others find this answer and click "Accept as Solution".
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"Where words fail, music speaks." - Hans Christian Andersen

thekindlace
Visitor

I'm having this issue currently (May 7, 2020). None of the suggested 'resets' have worked. Any other ideas? 

Guitarwannabe
Casual Listener

I just got off the phone with Bose customer support. He said it's Spotify server issue of which Spotify and Bose are both aware and are working to resolve.  He could not provide an ETA but said server issues like this are normally resolved in a day or two.  He read (or at least purported to read) an update the Bose tech team had recently issued to the Bose customer care folks.  We'll see.  

rudyberk
Music Fan

same problem for me. since yesterday (may 6, 2020). i've been doing all kinds of bizarre troubleshooting... in the soundtouch app, amazon music works with no problem, but spotify has the same behavior as everyone else (blue screen, no music, etc). spotify works if i connect to the ST10 speaker BY AIRPLAY in the spotify app, BUT NOT BY SPOTIFY CONNECT. what the?

and by the way - the ST10 speaker has always been visible in my spotify connect "select a device" list, it's just that it would/could not connect.

my setup has been behaving very inconsistently, and sometimes it feels like something "jiggles the handle" and then it works fine, only to stop again after a minute or two.

 

now things seem to be working okay. (connected via spotify connect with consistent behavior between spotify app and soundtouch app - go figure)

sounds like it's being resolved (as Guitarwannabe mentioned)?

MoRiley50
Casual Listener

FINALLY FOUND THE SOLUTION!  None of the recommendations worked for me, until I did this.  I unplugged the router (not the modem, which are separate in my house) and unplugged the power source for each set of Bose 151 speakers in my Bose Soundtouch SA-5 system, and waited a minute or so, then plugged it all back in.  VOILA!  Spotify worked again.

Guitarwannabe
Casual Listener

I have ST20 and ST10. I tried rebooting router and hard reset speakers but Spotify will not play on ST. Plays fine on my Droid phone, iPad and PC. I also uninstalled and reinstalled both ST app and Spotify app. Bose recently changed to allow free Spotify on ST. I suspect an app modification to accommodate that change is causing a communications failure between ST and Spotify. Very frustrating that Spotify does not offer customer service and Bose says it’s a Spotify problem. I guess Bose does not give a S—t if it’s customers can’t use ST for Spotify. Makes me regret my Bose purchases.

Lenskie
Regular
It still didn't work for me

mrhl247
Visitor

I removed the spotify account from the device, added it again and things were working again.

rceme50942
Casual Listener

Also tried that and even reset the wifi connection but did not work.  Amazon music works fine though.  Just a Spotify issue it seems

Eni
Moderator
Moderator

Hi @rceme50942

 

Thanks for reaching out about this. 

 

Could you let us know which troubleshooting steps you've already tried? If you haven't tried running a clean reinstall yet, we suggest that you follow the steps @Ver sent previously.

 

On another note, would you mind giving it a try using a different internet connection?

 

Additionally, we recommend using Connect from a different device to check if the issue persists. 

 

Let us know how it goes - we'll be waiting for your reply!

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suz4disney
Visitor
Spotify will not work through my Bose system anymore. Pandora works fine. I’m suspecting has nothing to do with those but with Spotify. Please fix the problem since I am paying a monthly premium due for Spotify!

jazz_n1
Visitor

I had the same problem! The SoundTouch appeared in the "Connect to a device" list successfully for around 3 or 4 years, without fail. In fact the SoundTouch was the device that was always available when other devices like my Rocki play (so unreliable) or OnePlus6 (excessive power saver) were flakey as.

 

Then one day, my faithful SoundTouch speakers just stopped appearing. Disaster! With no notice, no error. I only knew it had dropped because all of a sudden Spotify was showing no devices on the list and instead offering me patronising 1-2-3 guides on how to connect a speaker! SERIOUSLY! I had to listen to music on my laptop speakers for almost half an hour!!!!!

 

I tried everything. Installing latest firmware. Reconnecting the Spotify account. Restarting my mac book and phone. Even rebooted my router. Nothing fixed it. Then, in a fit of frustration, I did a cold restart on speaker. Ripped the cord out the mains. Let it reboot. And low and behold, the old faithful speakers re-appeared.

 

And again, after 45 minutes of tinny music and two Ecosia searches, all was again well in the world.

Muhlyssa
Casual Listener

Glad to hear you got it solved!

Would you mind explaining a little bit more about how you did the "cold restart on the speaker"?  What do you mean by "Ripped the cord out the mains"

 

Thanks!

Veemaxt
Regular

By ripping the cord, he means simply pulling the electrical cable out of the back of the soundtouch, waiting a few seconds until all lights are out and plugging it back in. Alternatively you can pull the plug out of the wall socket, but not all of us had access to it.  Main thing is, leave it unplugged until all the lights go out. 

Muhlyssa
Casual Listener

 I did a factory reset on my Bose Soundtouch and it did the trick.

https://www.bose.com/en_us/support/article/resetting-your-system-to-factory-defaults-st10.html

Chris83
Visitor

I have the same problem!

DavidHallett
Visitor
Ditto. Spotify mustve **bleep** up. Time they fixed it.

Lenskie
Regular
Same here.. In the SoundTouch app.. when I try to play Spotify. It keeps saying..
We can't access you music service account right now. Try entering your username and password again (6157)

If found solution.. Pls help.. Ty

gerardbtmoore
Casual Listener
I've had the exactly the same problem with my SoundTouch 20 and it doesn't appear with Spotify Connect in the Spotify app either. Very strange and frustrating, given that my SoundTouch 10 is working fine with Spotify connect...
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