Seems like performing a soft reset or hard reset on your speakers does the trick. We’d recommend you follow the steps suggested by @Veemaxthere and should that not work, try a factory reset. Head here to check out how.
Hope this helps. Let us know how you get on 🙂
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"Where words fail, music speaks." - Hans Christian Andersen
FINALLY FOUND THE SOLUTION! None of the recommendations worked for me, until I did this. I unplugged the router (not the modem, which are separate in my house) and unplugged the power source for each set of Bose 151 speakers in my Bose Soundtouch SA-5 system, and waited a minute or so, then plugged it all back in. VOILA! Spotify worked again.
Have the same issue as on this feed and unfortunately the issue keeps coming back. Have had the SoundTouch Stereo JC II wifi system for 5 years and up to now has worked well. Apple play, TuneIn, etc ok but Spotify through both the Spotify and Bose SoundTouch Apps keep intermittently cutting out. At a loss as have tried various router settings, both direct Ethernet and a Wifi connections but same issue. Seems to have happened after a recent upgrade 2-3 weeks ago? Any help appreciated? Thx.
I have ST20 and ST10. I tried rebooting router and hard reset speakers but Spotify will not play on ST. Plays fine on my Droid phone, iPad and PC. I also uninstalled and reinstalled both ST app and Spotify app. Bose recently changed to allow free Spotify on ST. I suspect an app modification to accommodate that change is causing a communications failure between ST and Spotify. Very frustrating that Spotify does not offer customer service and Bose says it’s a Spotify problem. I guess Bose does not give a S—t if it’s customers can’t use ST for Spotify. Makes me regret my Bose purchases.
Same thing for me. This last 2 days spotify connect fails to connect to either my SoundTouch 10 or Soundtouch 300. Both were working OK before. I have restarted both speakers and the wifi, but issue is still there. It does not matter if I use the Android Spotify App, or Windows client, its the same result.
I just got off the phone with Bose customer support. He said it's Spotify server issue of which Spotify and Bose are both aware and are working to resolve. He could not provide an ETA but said server issues like this are normally resolved in a day or two. He read (or at least purported to read) an update the Bose tech team had recently issued to the Bose customer care folks. We'll see.
same problem for me. since yesterday (may 6, 2020). i've been doing all kinds of bizarre troubleshooting... in the soundtouch app, amazon music works with no problem, but spotify has the same behavior as everyone else (blue screen, no music, etc). spotify works if i connect to the ST10 speaker BY AIRPLAY in the spotify app, BUT NOT BY SPOTIFY CONNECT. what the?
and by the way - the ST10 speaker has always been visible in my spotify connect "select a device" list, it's just that it would/could not connect.
my setup has been behaving very inconsistently, and sometimes it feels like something "jiggles the handle" and then it works fine, only to stop again after a minute or two.
now things seem to be working okay. (connected via spotify connect with consistent behavior between spotify app and soundtouch app - go figure)